We recently made the switch to Network Doctor after 20 years with a different provider — and the experience has been a complete 180. As a nonprofit with global staff across the U.S. and Israel, we needed 24/7 desktop support, real follow-through, and onsite availability. Network Doctor delivered on all of it. Their onboarding was seamless, they proactively manage our hardware, software, subscriptions, and even store inventory off-site. They also send a technician to our NYC office monthly, which has been a game changer. Our staff — many of whom were hesitant to change — are now telling me how much better things are. For an organization that operates across four calendars, four time zones, and with a team that needs hand-holding, Network Doctor has been a perfect fit. Highly...
Read moreWe switched to Network Doctor after years of frustration with another IT provider, and I only wish we’d done it sooner. From the moment we engaged with them, Network Doctor made the transition seamless. Our onboarding was smooth, and their team immediately impressed us with their professionalism, responsiveness, and knowledge — especially with Mac support, which had been a major pain point for us. Even as a smaller company, we feel prioritized. Their 24/7 support gives us peace of mind, especially as a global company with team members in Europe and Asia. Our employees regularly tell me how great Network Doctor is, which never happened with previous vendors. I can't recommend...
Read moreHonestly probably has one of the most personable teams out there. Their tech support is top notch and I usually get a response back for request tickets in a very timely fashion. We are an eye doctor's office that deals with a lot of equipment and software and regardless of what the tech issue is- whether it has to do with our network/server or not, Network Doctor is usually my go to "person" since most of the vendors out there have incompetent tech support. The girls that do the intakes of the support requests are amazing, and always direct me to the best tech for the task! And my account manager Dan is always responsive to...
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