T-Mobile Authorized Retailer — Local services in Englewood

I like T-Mobile and the Miller Lane Corporate location. I detest this franchise location and dread going there. They have high turnover. Their employees are always rude or too playing on their phones to help. They have been rude to my Mom who is a senior citizen. They lied to me about a promotion for a phone trying to convince me to upgrade to a more expensive call plan not covered by my responders plan to get a 4G phone. I didn't fall for it and called T-Mobile customer service who just promptly mailed me the phone. This location lies and says it's company policy to log you in for the Tuesdays promotions instead of showing the app timer. They will argue with you if you don't. But if you let them sign you in they will talk your ear off for 10 mins as store policy trying to force you into upgrades. This store is aggressive and damages the...

My husband and I recently went into the T-Mobile in Englewood to purchase a new phone for him. We had our masks, and were thanked for wearing them, we were greeted when we entered the store. The store was very clean, and well lit. Ron was helpful in walking us through the right device for my husband's needs. The service was exceptional, we were pleased with the device, and after a few weeks, it is indeed the perfect fit for my husband's needs. Ron could have pushed to sell a more expensive phone, but he listened and worked to meet the need rather than push a sale. It's service like this that will keep us...

Although I did not purchase anything (yet) this staff was amazing. They were all having a blast, good music, good vibes, they seemed to really enjoy each other's company and it translated over to how well they treated my wife and I. Alexx was very kind and sweet and informative, very patient and the manager Jay was right there to help everyone. There was another lady named Lila who was also helpful and pleasant. I recommend this awesome store, and I will be...