AT&T Store — Local services in Enid

I hate going here because it takes forever.

I also hate the pressure they put on you to get things you don't need. I got talked into a tablet a year or so back. I was told that the tablet was 99 cents and $10.00 per month for data. I asked if that was all the costs and was told that was it.

I had 30 days to return the tablet. Well, 30 days later I was out of town. On day 31 I opened my phone bill that came the day before. The bill showed that they had added an extra cell phone number to my account for the tablet. I wasn't told this. So it's counted as another smartphone, but my unlimited data plan doesn't apply to it.

My grandson had the tablet in the car and I forgot it was in there. I started getting one or two messages a day saying that I had exceeded my data and they kept adding $15.00 to my bill. I couldn't get an answer by calling AT&T. They're impossible to work with anymore, nobody can handle everything like it used to be and you're transferred around until you just give up. Turns out that my grandson had left a window open on the tablet, so I racked up $90.00 in extra data charges.

I cannot wait until the 2 yrs are up on the tablet contract! I don't like it anyway, so it sits, and I use my Amazon Fire, which does everything I need a tablet to do.

My complaint about the local office is that they told me nothing about being charged for another cell phone on top of the data charges. I was in there a couple of weeks ago and the wait was almost 2 hours just to get a SIM...

Horrible These people exhibit the behavior that is the ultimate threat to our country. They don’t care about the product they sell nor do they care about their word. They only care about taking your hard earned dollar.

I went to the store to upgrade a line on my account to get a new phone before I left the country for a week (mine was cracked severely on the backside and showed signs of failing, screen flashing/getting hot), instead of upgrading they told me that we should just turn into insurance (Asurion) and they would take care of it. They (AT&T) scheduled Asurion to come to my house the evening before we were left, however Asurion never showed up. This was due to AT&T going back into my account after the Asurion claim was submitted, apparently this cancels the appointment. Unknown, of coarse to AT&T, and apparently the customer is supposed to know this particular caveat of AT&T inner policies……. Phone quit while out of country…. Then when I went to AT&T after I arrived back home, they said they’d do absolutely nothing to make it right. I upgraded devices like I originally went in to do, they charged me sales tax even thought I fought with them about being tax exempt.

Like I said, HORRIBLE and it’s no way to...

Clean and helpful. However, extremely limited amount of stock to choose from, and this includes cell phones, styles, colors, as well as cell phone protectors. Prices are too high, and knowledge is limited! You are much better off to search online carriers and their merchandise catalogs directly. This way you aren't pressed for time, there are a lot of options to choose from, and you can purchase the cell phone that is right for you & your wallet! And the shipping is expedited! Whether you are looking for a certain color or a specific version, even if you are looking for an older version, online stores provide what you need and pricing is variable. And you won't find any of these conveniences when you walk into an AT&T Store, where they keep low overhead, and that means maximum limitations [only the latest version(s), limited quantities, limited colors], as well as maximum pricing for you, the consumer. **WARNING: DO NOT ALLOW THE SALESPERSON TO USE YOUR FINGERPRINT, IRIS, OR FACIAL RECOGNITION, AS YOUR PHONE'S SECURITY LOCK, ON THESE NEWER VERSIONS! YOU CAN STILL USE YOUR FAVORITE PASSCODE OR PASSWORD, IF YOU NEED IT! YOU DO NOT...