Miller Alarm & Electronics Inc — Local services in Enterprise

The installers were nice and did good work, but that's where the good part of my experience with this company ends.

Before using this company, be sure to receive a quote in WRITING. I received a verbal estimate that included travel mileage, supplies, and an hourly rate for the time spent working at my house. To my surprise, I was billed for travel mileage AND travel time (in my line of work, surprise double-billing is illegal). My wife and I were totally shocked!

When I inquired about my invoice's erroneous charge, the owner practically dismissed my claim that an agreement had been reached about labor time only at my home. My wife and I have countless examples to support our claims that labor costs were only for work conducted at our home - not travel time from their office almost an hour away. The responses I got from the owner were things like, "(paraphrasing) we are booked for two months, so I am shocked they even came out to do your work." By the end of the call, I felt totally disrespected. "How did you even find us?" Really??

I am a big fan of supporting small businesses and try to be honest and professional in all that I do, including how I treat people (you know, the golden rule?). I was courteous, kind, respectful, and 100% honest with this gentleman throughout this entire conversation despite my frustration. I am, without question, unshaken in my belief that my wife and I knew the terms of the expected charges agreed upon with the company before the work was scheduled.

Just beware and get things in writing because it is their word against yours otherwise - even if you have witnesses...

Requested a quote to purchase and install a receiver for my surround sound. They insisted I use an Onkyo and would sell it to me for $500. I looked around and realized I could get the same receiver for $250. Upset about this I called and informed them of my find. I asked if I purchase the receiver will they perform the install. They refused and said I had to buy the receiver from them in order to have the install performed. Be careful with...

Called and asked for a quote I was told they would take my information and give a call back. The following week I called them and asked when they intended to call and they said they would. Weeks later I am installing everything myself, but...