Arthur F. Schultz Company — Local services in Erie

Bought a washing machine for $741:00 and they delivered it on 6-24-24 and on 7-05 -24 it quit working . Did about 10 loads of laundry in between , called on the 5th and no customer service to answer the phone. Talked to a sales person and he told me to call GE service . Called them and they hang up the first time, called back and she said nobody can look at it till 7-12-24 between 8am -5pm. Not happy with John F. Schultz Company right now. Have done business with them for over 30 years and this is the worst customer service I have had . Nobody wants to answer phones anymore. Except to buy. Hopefully things work out bur I am not very hopeful. I have a filling I wasted $741.00 . If things work out I will post a positive post, but not very hopeful . Only left this post because of no customer service to talk to. / Update to post 7-09-24. Changed from 1 star to 5 star , first I want to say thank you to John for calling me about my washer and providing customer service. He is awesome business owner and stands behind his product. He worked out a deal with me to help me with the washer I bought. I regained my respect for Arthur F Schultz. But I will say i will check who does the warranty work on future appliances. GE uses Sears appliance repair for thier warranties and they are unprofessional. Had a appointment to fix washer and they had no record of my appointment, luckily because of John I could cancel my non-existent appointment. Thank you...

Expressing frustration for this company. We went in, and the place is beautiful. The salesman was very helpful. We order and paid for the bed set to be delivered the following week on Friday. Apparently to us, the bed had arrived MONDAY and to the fault of salesman, they repeatedly called the wrong number for a week. When Friday comes around and we call them to see what’s the status on the order, it was a big run-around. Contacting the services manager was unhelpful. It’s 11am and there I no reconciling their mistake today, and in an effort to delegate the problem (to someone other than the customer service MANAGER) she offered to put us on the phone with the salesman, as if scolding him for an incorrect number was going to help solve the problem. When we said we did not want to speak to him, we wanted to speak to you, she hung up. So here we wait, unsure of delivery tomorrow, if even tomorrow. We could have had this bed set Tuesday, and here we are, still struggling on Saturday. In short, nice selection, kind but inaccurate salesmen, and impatient and unhelpful customer service in the event of a mistake.

Edit to owner: the last name is under my grandmother, whom I prefer not to name on an open google forum. However if you look under ‘D’ for a full bed, I’m sure...

My mother's experience. I will update this review when this furniture store corrects this issue. From my mother:

After looking for 5 years for new furniture, we finally found what we thought was going to be the perfect furniture for our house. When the sectional arrived, it was dirty, and had yellow "water marks" all over it. We also purchased a leather set for the upstairs....the chair looks worn, and the backs of both the chair and matching couch are rippled. We are so disappointed.

But the most disappointing part of this whole fiasco, is when we contacted the store, Arthur F. Schultz in Erie, they told us "you have to contact the manufacturer yourself or I can email them and see if they will call you". Huh????

I believe a retailer should stand behind the products they sell or at least work with the client. A customer shouldn't have to contact the manufacturer themselves.

The president of the company, John Blakeslee, was rude and condescending and is not trying to help us at all. All we want is want we paid for and we didn't pay for dirty, second-rate furniture.

If we don't get satisfaction, our next step is to contact the State Attorney General for the Commonwealth of PA and the Better Business Bureau and possibly...