Central Rug and Floors — Local services in Evanston Township

I've hated my bedroom carpet for 10 years and finally decided to ditch it. Because I can't match the living room floors (Mohawk discontinued what I had in there), and the rooms are right next to each other, I decided to redo my living room floors, too, so everything would match. I went with LVP for both.

Tom (the son) came out and measured, and he gave me a variety of quotes for different scenarios (living room + bedroom, living room + bedroom + hallway + kitchen +bathroom when I was briefly considering doing floors throughout my entire condo). I got quotes from multiple local flooring companies and installers, and ultimately decided to go with Central Rug based on the pricing, a recommendation from a neighbor who recently used them, and the convenience of not having to acquire the floors myself. (One other installer was less expensive, but I would've had to do all the ordering and take delivery of pallets, which was a no-go for me).

Tom and everyone in the store were super nice. I took home several samples several times as I tried to figure out what I wanted, and they were very accommodating. Once I found what I wanted, which took a few weeks because I'm indecisive, it was easy to get things ordered and set up.

There was a slight scheduling issue with the contractors they used for the install -- they thought it was supposed to all be one day job instead of two half days. (I needed the two days to move things around because my place is small, so I basically had to move everything into the living room when they did the bedroom and vice versa, so it couldn't have been a one-day job). Originally it was supposed to be a Thursday/Friday install, but when they came on Thursday they said they weren't available on Friday so they came Saturday instead. That actually worked out better for me because it gave me more time to get things cleaned and moved around. But, I had arranged my work schedule on Friday to be able to be able to accommodate the flooring install. If my work was less flexible and I had used PTO and then not been able to have the install done that day, I would've been annoyed lol. It all worked out though.

The installer duo was also very nice and efficient -- they took maybe 2.5 hours per room from start to finish. My building also has a "no construction before 9am" policy on Saturdays, so they were extra quiet between their arrival around 8:15am and 9am. I didn't realize that they don't caulk the baseboard/quarter-round until I happened to ask about it when they did the living room. They kindly did so for me, but because they hadn't in the bedroom, I had to go out and buy caulk and DIY it -- they said they usually don't do it because they let the painters take care of it, but because I'm not painting my rooms that wasn't part of my plan. I was able to caulk it easily enough and fill in the holes from the nail gun in the quarter-round with spackle -- not a big deal, but just something to be aware of so you can plan accordingly!

I would absolutely use Central Rug and Floor again, but I would just confirm and double check the installation schedule the day or...

I had the most AWFUL experience that one can imagine!! I made a purchase of a 8x10 rug and requested a Saturday delivery which I was told they don't Saturday deliveries. So I settled for a Friday morning where my husband stayed home from work. On Friday instead of the delivery team bringing a rug, they rang the doorbell and said they were there for a pick up! What? I made a call to the business to share what had occurred, they apologized and said an error was made and the carpet was still at their warehouse. They said they could come back later that evening but I told them that no one would be home especially since my husband had taken the beginning of the day off to receive the delivery which did NOT happen! The Manager, Pete said they could bring it the following day, Saturday (which initially I was told they didn't do deliveries on Saturdays). So on Saturday morning, I received a call from the GM, Jerry. According to him, he wanted to understand what had happened the previous day and confirm if my rug was going to be delivered as promised on Saturday. Then a few minutes later, I received a call from the Salesman, Martin who apologized and informed me that the rug was in the warehouse but it was not finished. He said they could make a delivery on Tuesday. You got to be kidding me! I could go on and on but of course I demanded my money back! When I went back to the store with my credit card, you wouldn't believe it but instead of processing a return, the Salesman processed ANOTHER CHARGE! Mistakes after mistakes! Don't do business with them. I went right down the street at Apelian Rug Co and got a better...

I called Central Rug and Floors to see if they had a suggestion for fixing a problem with a new rug we had purchased. Even though we got the rug somewhere else, the Central Rug and Floors specialist, Harvey Gerskowitz bent over backwards to help with my problem. He discussed my problem with his repair team and called back with a suggestion. To go one step further, discovering that we lived 2 minutes from their store, Harvey offered to drive to my house and fix the problem himself, which he did. Such courtesy and service and caring are rarely seen in these difficult times. Harvey was a ”mensch” - a real gentleman - who went above and beyond my wildest expectations. I purchased no products and Harvey refused to take a payment for his service and his time. Who does that? I would highly recommend Central Rug and Floors for your rug and carpeting needs. If you go there, tell...