Verizon — Local services in Evanston

Dishonest and unethical sales practices to bring in as much revenue as possible. Went in to file a claim on my iPad with a broken screen (which the deductible is $200 after paying the insurance for two years, absolute rip off, but not this stores fault) and the manager decided he would try to upsell us to the new iPad Pro, by telling us he could get us out the door with the new screen protector for $75 (when explained this way, it makes me assume that the screen protector is like a freebie, or absolutely necessary) what he didn’t tell us is, he was going to put some sort of liquid on it, and we would still need to buy a new screen protector, which I guess would fine, if it was included. He also didn’t mention that He was charging us $55 for that liquid! The thing that made me the most angry, is that I asked point blank, Will this work with the Apple Pencil I have, that I bought with my last iPad Pro. He responded, “absolutely” I asked a couple more times because I wasn’t comfortable shelling out another $130 for a new pencil until I had figured out what I was doing with my other one. Each time he assured me it would work. Big surprise, it didn’t. We called, he told us to come in, and he would show us how to get it to work, he couldn’t. I Do not like being lied to just so someone can get a sale. We returned the iPad that day, and decided to wait until we go to Utah to let another store get the commission. The last problem is, we are still being charged for the line that he put on the iPad he sold us. Verizon says they can’t turn off the line until he returns the iPad to the warehouse, which should have only taken 2-3 days. It has been 2-3 weeks. We have to pay for a full month of service for something we don’t even have because of the manager of this store. Anyway, save yourself the hassle, and work with Verizon online, or an actual Verizon store in Utah. Avoid the unethical sales practices and lies of this authorized...

We went in to get new phones and get them set up as a business account. My voicemail greeting message was my mother’s voice and I had kept it the same for the last 8 years since she passed away. My boyfriend was with me and I had explained to Faith(the store manager) that that absolutely needed to be transferred and if I needed to I would record it. We were told that she would guarantee that it would transfer over and we wouldn’t need to worry. Well it did not transfer over and there’s no way to get that back. Also the service on our phones keeps going out for no reason even after we reset the network settings and try that it doesn’t work how it should. My Apple Watch does not work away from my phone like I was told it would. We had also paid for unlimited data plans. I just got an email stating that there is only 10% data usage left. So again another thing is not what we were told/paid for. And now I can’t get anyone to answer my calls. We are very very disappointed...

My husbands iPhone broke so we went in to buy a new one. They were going to charge us and additional $250. They said it didn’t matter what phone we got, it would be about the same price. We asked what it was for since it wasn’t part of the cost of the phone and they said it was for fees and taxes and hook up... I said forget it. We called Verizon to ask them what cancelling would be like and the guy I talked to said there’s no way they could charge us $250. He said the most we would have paid, with the highest taxes and fees wouldn’t have even been $50. He said the girl (it was a youngish girl that we were talk to) must have been lying or was making us buy cases and other accessories without asking. I will never go there again. We switched services and are now doing a prepaid plan from Walmart. We get more for way less and the service works...