Fairburn: Holly Hill — Local services in Fairburn

Very worst cemeteries you could ever deal with. They are now under new ownership and the new owners are absolutely calloused and heartless. We have used them for approximately the last 80 years with approximately 10 family members buried there but these new owners are absolutely disgusting to work with. My sister passed and we went to purchase a plot and pay for it and the opening and closing. We were quoted a price. When showing up to pay the money they tacked on a 20% fee on top of the lot fee and other administration fees that added approximately $900 to the price. Of course we were stuck between a rock and a hard place and pretty much had to pay it. Then when it came time to have the funeral, a few days before, they try to tell us that it’s going to cost us another $1600, which has to be paid upfront, because we were having the funeral on a weekend, a Saturday. And it was going to cost us extra because the burial was going to be after 3 o’clock in the afternoon. Which none of this was in the contract nor were we told this upfront when we informed them that we were waiting on my sister‘s body to get back from an autopsy etc.. it does not mention on their website anything about extra fees for Saturday burials although it does for Sunday burial. When trying to negotiate, they were very calloused and had a, I don’t care attitude. I would say never use this place, ever. Holly Hill in Fairburn Georgia. Just say no! If it wasn’t for my mother insisting on a burial instead of a cremation, we would not be using them now. I could not believe that anyone could be so calloused and coldhearted with people in front of them crying because of all the extra fees that they kept tacking on. JUST SAY NO!!!! After this review posted I had the opportunity to speak with Ralph at Holly Hill and we did come to an agreement a couple of days before the actual burial. Ralph explained the fees to where I understood what they were for and why they were charging them, I still wasn’t happy about them, but at least I understood what they were and why they were being charged. He also took the price that we paid extra for the Saturday burial and put it towards the price of the headstone, that we were going to have to purchase anyway. We also came to a compromise on the after hours fee to where I moved the funeral to 1:30 instead of 2 o’clock as to get us in the park as close to three as possible and not go too much over and he did not charge that fee. I was glad to know that Ralph was able to take charge and work something out with us. I cannot undo the negative experience from the beginning but at least we did come to a compromise in the end....

Becoming a widow at 42 is something you never prepare for. I had never been through anything like this had no clue what to do I reach out to my sister in law for some help. But my family has been using this place since the 90’s and we have family in the cemetery so I choose to lay my husband to rest there even though I’m a hour 15 minutes away. I have not had a good experience with this place. First when I had my husband took there they would not do a funeral that Saturday which was better for the family to lay him to rest. So I had him moved to parrots funeral home which cost six hundred dollars in all. When I went in to talk about the space and a headstone I was never given a price he come back with like 30 thousand dollars of stuff. So my sister in law came said give us a price on this stuff which should have been provided to begin with. Then I had flag placed on his grave since we had no stone I come up one day it was gone so I went ask they said it was a storm and they are not responsible for what family puts out there and I said no storm took that flag holder up. I called a few more times asking and was told there was place they put stuff I said well that would’ve been nice to know the first time I talk to you I walk in woods I look places for it never seen it. That grave is the only place we have to go now and I paid for that spot my husband stuff should be good. He has no sod so why would you be moving anything to cut grass and the flag was not in your way and other stuff was still there. So when I come back up the next week the flag was back but broken. I also ordered a stone which yes a picture was send for the order in time of the loss of your husband you are going through so much. But they would of had my husband correct date of birth which end up being wrong on the stone I knew his birthday I was with him 17 years I called wanting it fixed they said well we send a picture we would’ve had his information being he was moved I did not write the 11th on anything. I’m going to have it fixed because I want it right but I will no longer use this place for anything in the future. I ask for his order information still no phone call back with it. I have reached out to company helping me now. And I will go further with anything else if his stuff is removed again no matter who I need to contact. I feel it’s poor customer service and in the time of your love ones death the last thing you need is...

⭐️⭐️⭐️⭐️⭐️ We are deeply thankful for the compassionate and exceptional service we received from Southern Cremations & Funeral and Holy Hill Memorial Park. During a time of immense heartbreak, the entire team walked beside us with grace and dignity.

Our daughter, Chimamanda Diamond Adinnu, was just 7 years old at the time of her passing, faced many challenges in her brief life but touched countless hearts with her strength, and when it came time to say our final goodbyes, we knew we needed people who would treat her with the dignity and love she deserved. From the moment we connected with this team, we felt a sense of understanding and reassurance. They walked with us every step of the way—with tenderness, patience, and an unwavering commitment to making sure everything was handled with care.

Special thanks to Tiffani Baum and Lorelei Burn, who went above and beyond in supporting us. What moved us most was how accessible Tiffani was—We texted Tiffani countless times and during odd hours with questions and changes to plans, and she always responded with patience, clarity, and compassion. Her steady support brought us great comfort when we needed it most.

Tiffani and her team were also present throughout the entire ceremony, not just as professionals, but as compassionate partners in our grief. They made sure every detail was just right, ensuring our family and friends felt comforted, supported, and cared for. From greeting guests to assisting with coordination and transitions during the service, they were calm, discreet, and incredibly helpful. Their presence gave us peace of mind and allowed us to focus on honoring our daughter without worrying about the logistics.

We are also incredibly thankful for the grief counseling services they offer free of charge to families. It is clear this is more than just a job for them—it’s a calling. They truly care about what happens to families after the final ceremony, and that means everything to those of us left behind in grief.

Words aren’t enough to express how much we appreciate everything they did for our family and for our daughter Chimamanda. If you are ever in need of funeral services, please know this team will treat your loved one and your family with unmatched dignity, grace, and love.

Ever Grateful, The...