Let's Smile Dental - Fairfax — Local services in Fairfax

I began taking my daughter Meena to Lets Smile Dental since she was about 3 or 4 years old (she is turning 7 this year). I was forced to switch dentists because the practice we were with before dismissed my daughter as a client due to "behavioral issues". My daughter has a long history of dental issues and has had many painful dental procedures since she was 1 1/2 yrs old. She does not have behavioral issues- she has fear. She wasn't running around the office making a mess of things or acting badly; she was afraid, would cry, and didn't want to open her mouth. Pretty common for a pediatric practice of any kind. That so-called pediatric dental practice left a bad taste in my mouth and I was hesitant to take her anywhere else. When I called Let's Smile, I let them know from the start that my daughter had major anxiety when it came to the dentist due to her history and that it may be difficult to treat her. This dental practice did not disappoint. Every single staff member has been so patient with Meena. Dr. Brown is Meena's current dentist and she is phenomenal. She works so closely with me when in comes to Meena's treatment plan, and she has helped us get a possible diagnosis for the issues Meena has with her teeth. My daughter went from not opening her mouth and kicking and screaming to saying "I love Dr. Brown. I love my dentist". I never thought I would see the day where she would not only open her mouth willingly, but actually love her dentist. I can not thank them enough for all the loving care they have provided us over the years. We appreciate...

Love, love, love the whole staff here! I am being treated for adult orthodontic surgical braces to correct my underbite. Throughout the entire process from the initial consultation, finance/payment, greeting/exit of each appointment, and of course the talented and genuine staff that treat your teeth each time, I've been extremely satisfied and pleased.

Dr. Ghatri is truly a great doctor and cares about your needs and is realistic with his recommendations. He will keep it real with you, but will also try whatever option possible to ensure the best results. We've gone through so many techniques over the years (mostly because my teeth were so stubborn!!) but I've had faith and trust in him each time. I appreciate that he's constantly looking for new tools/techniques to improve the client experience in the orthodontic field.

Jeni is my favorite who takes care of me each time I visit. But of course, all of the ladies are wonderful!! She's kind and tries her best every time to ensure I have no discomfort after each adjustment. Sooo helpful that she shaves down the wire in the back for me when they're too short to clip more or add glue on the ends - those little things really mattered to me.

The office is always clean, bright, and inviting. Their waiting area is extremely accomodating. They have a k-cup bar with water and tea as well while patients wait, a fun and colorful kids room for restless kids, a TV and rack of magazines.

I highly recommend Dr. Ghatri and his team for all your orthodontic needs (child...

We love this dental office. My family has been coming here even after moving far west from the city. We love how they made the kids feel welcome and comfortable. My kids love the trinkets they get from the vending machine. They usually give out tokens to the kids after each appointment to use on the vending machine. It was a warm and thoughtful gesture for the kids.

Things went backwards after our appointment yesterday. My son is shy so I usually ask the receptionist for a token on his behalf. Sadly the receptionist refused to give us one. In a shameful way she responded while my son stood next to me: “We don’t give tokens to kids who have an orthodontist appointment…We only give them to the kids who get their cleaning done.”

I had no words as it took a while for me to process what I heard. We’ve had appointments of all kinds and never experienced this before (one time my daughter got a token simply waiting for her brother in the lobby). I’m not the confrontational type so needless to say, we left the office with our heads down, not having the same warm and fuzzy feeling as before.

Just want to be clear, this is not about the prize/rewards (we can get these from Amazon for dirt cheap). It’s about how the receptionist crushed the principle this clinic upholds. If this the policy she is forced to enforce then the clinic is better of discontinuing the whole “reward system” program, instead discriminative of who...