Rapco Appliance Parts & Repairs — Local services in Fairview Park

I had a fantastic experience with Rapco Appliance Parts & Repairs. Ross, the owner and technician, came to my home and immediately impressed me with his expertise. He quickly diagnosed the issue with our six-year-old GE washer and explained the situation thoroughly. While he was more than capable of making the repairs, he was upfront in letting me know that the cost would exceed the value of the machine.

Ross was honest in his assessment, explaining that although the repairs would resolve the immediate issue, the age of the washer meant that other problems could soon follow. He recommended replacing the unit rather than spending money on repeated repairs. What stood out to me was that Ross isn’t in the business of selling appliances, yet he still took the time to give thoughtful recommendations on where to find the best value locally.

His honesty, professionalism, and deep knowledge of his field were refreshing and truly appreciated. I highly recommend Rapco Appliance Parts & Repairs and wouldn’t hesitate to call Ross again for any future...

I had a terrible experience with Rapco when they came to fix a leaky water line going to my refrigerator. They started investigating the line when the water was still on and it ended up fully disconnecting and water rapidly started flooding my kitchen. They did not seem experienced with valve shut off which extended the length of time that water was pouring out onto my floor. They eventually got the water valve turned off. Once the water to my entire house was shut off, they proceeded to tell me that they couldn’t fix my issue and advised I needed to call a plumber and then promptly left. They left me without running water and in a worse situation than what I started with. I was very unhappy with how they handled the situation. The only positive is that they did not charge me anything...

We called Rapco because our ice machine was broken. They provided awesome advice over the phone. When we picked up the new ice machine they explained exactly how to install, even taking the time to take the parts out of the box and show me how it gets installed. When I got home, we had some trouble installing because our model is a little different. I called and explained the situation. They went above and beyond and had us send a few photos and provided a solution instead of pushing us to schedule a service call. We were able to install the ice machine successfully. Best customer service and we will be back...