Red Velvet Florist and Sweet Pea Wedding Designs — Local services in Fall River

My fiancé and I chose Red Velvet Florist for our wedding in September 2021. Prior to our wedding my finance received military orders for a trip to Alaska. Once he returned he began not to feel well, and ultimately tested positive for COVID-19 the day before our wedding. In consideration for the safety of our guests we were forced to cancel our wedding under these circumstances.

I called Karen at Red Velvet Florist to make her aware of our situation and was told “oh okay, let me know when you’re ready to book again; I guess I’ll just use your flowers for someone else”. With these statements I was under the impression that I would have a credit for when we would rebook our wedding. I was never given the option for any other alternative. I would have happily accepted the flowers and donated them to our church in memory of my late mother.

A couple of weeks later, I received a check in the mail, along with an email from Karen (see below) how she felt so terrible of what happened that she was going to give me a partial refund. She also included for me to provide a positive review of her business for giving me the refund, trying to obtain free advertising for my unfortunate situation.

Emails were sent back and forth. Ultimately she was never going to give me a credit, and was going to keep all of my money for flowers I never received, nor was never even offered to get delivered. Included in this was a delivery fee and other fees for something I never even received. She finally agreed to give me half of the remaining balance and send it to me via mail. I waited two weeks and never received anything. I reached out via email again, and Karen now refused to give me a refund for the remaining balance after she had agreed to.

I completely understand everyone’s time is valuable, and a complete refund was not my intention. I understand she is entitled to compensation for setting up the arrangement, that is not what this is about. Planning a wedding can be extremely costly, and when something as unfortunate as this happens some vendors are willing to be more compassionate and work with you. In life situations arise, especially during a pandemic, that are completely out of your control, and I would hate for others to loose their hard earned money like I did. All of my other vendors understood...

Our wedding day was transformed into an enchanting floral wonderland thanks to the exceptional work of Red Velvet Florist and Sweet Pea Wedding Designs. The bride and bridal party bouquets were spectacular, with each bloom carefully selected and arranged to create a harmonious blend of elegance and beauty. The bouquets were vibrant and fresh and perfectly matched the wedding theme, making me, the bride, and the bridesmaids feel truly special and radiant.

During the cocktail hour, guests were mesmerized by the floating floral arrangements. These stunning displays added a touch of whimsy and sophistication, enhancing the ambiance of the event. The creativity and meticulous attention to detail in each floating arrangement were evident, leaving our guests in awe and providing a perfect backdrop for mingling and enjoying the festivities.

The highlight of the evening was undoubtedly the breathtaking table floral centerpieces. These gorgeous, robust arrangements were the epitome of luxury and grandeur, featuring a beautiful variation of shades of pink, white, and cream. The centerpieces were visually stunning and exuded a sense of exuberance and fun, capturing the joyous spirit of the day. Our florist's dedication to excellence and their ability to bring our vision to life made our wedding day truly unforgettable.

Mrs....

The one thing I knew when planing my wedding was that I wanted Karen to do my flowers ! She did my mothers wedding flowers which I saw pictures of & my Aunts fall wedding which I was in. My problem is I was having a very non traditional destination wedding & didn’t think it would be possible. I met with Karen & explained the situation. I had no idea what kind of flowers I wanted but I had a vision of what the wedding was going to be like such as the venue and the color of my girls dresses, etc. After she listened to all about how I wanted my wedding to be like she knew exactly what I wanted showed me different flower choices picking the best ones.Then she explained that they would last having to get them on Thursday for my destination wedding in Maine in Saturday ! She explained exactly what I would need to do to care for my flowers on the trip up & what to do when I got up there. In that moment I got more than I thought possible... I was able to have the only person I really wanted to do my flowers do them and they surpassed even what I had envisioned !!! My flowers were truly...