Family Center Farm & Ranch Spr — Local services in Farmington

I took my cub cadet utility vehicle to the family center, that is where

I purchased it, because it was smoking really bad, they told me I needed new Orings, it was there a couple of months, the mechanic could not locate any, not even from cub cadet, I told him to give me the part # and I would try to find them, but he didn't want to, he would keep trying, but he could not find them, one day he walked out, so they put this kid behind the service counter, that assured me he knew what he was doing, but no one could get the Orings, so he finally gave me the part #, and I found them, as soon as they arrived, I ran them over to the family center 15 miles away, he said they were the right ones, so I asked him to change my oil also, couple more months passed, nothing, I had to keep calling, very few times did anyone return my calls, I just kept getting the run around, they hired another manager, the kid told me that the new manager made him stop working on my cub to work on his stuff. I finally got the word it was fixed so I went to pick it up, it didn't want to start, when it did it was still smoking, but this time it was reved up real high, didn't want to go in gear, or stay running. The owner, Jay, had the newest manager call everyone to come get their stuff because the mechanic & the other manager both walked out, I complained because my cub was in worse shape after they had it than when I took it in, I only needed Orings and an oil change, so they told me as soon as they got a good mechanic I could bring it back over and they would refund me the $329 they just charged me, and would just charge me what they had to do next, we brought it home, we almost couldn't get it off the trailer, and when we did, I just left it sit there until family center called me, well I had to call them, told them I was bringing it back and dropping it off, I didn't want to leave it sit out in the weather, so they finally got around to looking at it, and then they told me it needed a new key ignition, a belt, and a clutch, we checked the oil before I took it back and it was dirty, I don't think they changed it, but they did charge me for it. I could not believe what they were telling me, those things were not wrong with it when I took it over for the Orings, it wouldn't run the way it was so I had no choice but to tell them to fix it. when I went to pick it up the last time, they had it most of 2023, they never refunded what I paid the first time, and what they added on was close to $1700, I was upset, but Jay did not want to make it right, he said I told them to fix it, which I did because it wouldn't run. We got home, still smokes, dies if you let it sit idle, doesn't want to go in gear, sometimes it rattles and clangs and just quits, we have to let it sit and try it later, this last time that didn't work, so, now it sits with a tarp over it because it will not turn over. I moved down here in 1987, I have shopped there for my farm, saddle, feed, automotive, chain saws & blades, clothing, boots, jewelry, etc, but I will never shop there again, I don't know what they did to my cub, but right now it is junk, so much for new Orings! I was told that Jay knew all along what was going on, and did nothing until there was no mechanics and he had everyone come pick up...

How they sold me a chainsaw that may have saved me $13,000

I have been here a few times! I first want to say I loved seeing the Trump stuff right when I walked in. Reading other reviews, people need to be aware that not everyone agrees with everyone, so places carry things for all walks of life, not just theirs!

I came in to buy a chainsaw and wow what a selection! Lots of chainsaws and all right out where I can view them. Jesse was a huge help this was my first chainsaw and I have little experience with them! He walked me through all the things I needed to know. He also let me know of services offer at the store. He helped me pick out the right chain oils and went over the ways to start it right and wrong and what would happen by not using the correct methods. He made sure I wasn’t being sold a faulty product! He put some gas and chain oil in the saw and fired it up! Thanks to the awesome staff I was back less than an hour later to get some things I forgot! I will also be back tomorrow for some other things I need!

Hey Jesse! Thank you for all your help you made my first day of using a chainsaw easy smooth and flawless! Thanks to the chainsaw you sold me I started clearing trees and it was super smooth!

Now how did this almost $600 purchase save me $13,000? Under those tree branches was a huge surprise on this new piece of property I just purchased. There was a well that was not on records and no one knew about!

Thank you all for your help! Your staff was awesome and friendly I will be back! I have lots of future projects and I plan to get chickens and some other animals. This will be my go to place for my supplies.

Awesome and friendly a make you feel at home...

Went here because of the years of going here for the company I worked for. That being said, they were kind of the "go to".

Now comes today.....

I enter the building, go to the area I needed. Get the part I needed. Get told the price of the part, and get told to go to the front for check out. After the item was scanned, it rang up at a price 4x the cost told to me. At this time, a line was starting to form behind me, but I insisted on the person who gave me the price, the price that was on the item I might add, to come verify the price he had given. He comes to the register, looks at the price on the register, and states that must be the price then.

Now, in no establishment that I have ever been in, have I ever had the company NOT just override the price, and let the customer have it for the price it is stated to be. Not this place! They charged me the register ring-up price. I asked to speak to the manager.

The manager was quick to defend an apparent "store policy" that has started there, not too long ago. It states that basically it don't matter what any of there items are marked at, you are going to be charged whatever the register says, like it or lump it. This was blamed on short staff, and staff members not even knowing what they are doing. This is a horrible business practice, and they should be boycotted until this policy is changed to being the customer who is done right. And should then be used as a training event for why their employees need to learn their jobs.

I forgive, but I won't forget. And I will never suggest anyone go to this store for anything, ever again. You have been warned, you (the customer) are not going to be treated properly by...