Verizon — Local services in Farmington

I was misled by verizon's website chat rep and when I spoke with a customer service supervisor on the phone to try and get the issued resolved, they refused to rectify the chat rep's lie! I even mentioned that I will be leaving verizon due to this experience and she told me "you're free to do so". Imagine losing a 20+ year customer over a $50 mistake YOUR rep made.

Anyway, as a last resort, I told myself I'm going to give verizon one last chance to rectify their chat rep's lie and their customer service supervisor's stubbornness and I will go in-person to a store to see if they can do something about my situation. I went into this store and explained my situation to the manager (I believe his name was Scott or Chris, I'm sorry, I don't remember). He explained that even though the chat rep may have been mistaken/lied, I should have read the agreement for myself instead of signing blindly. He's correct but I trusted the chat rep because they asked for access to my account first so I thought the advice they were giving me was accurate.

Anyway, At first he said that he can't help me. But after I pleaded with him, he helped me out. I really appreciate his help even with the stern talking to haha.

You need to give him a bonus/raise. God knows how much you spend on marketing to win back lost customers, this man just saved you from losing another account...

Yesterday my son went in to upgrade his phone - they totally tried to upsell him even though he knew what he wanted to do by using a loyalty upgrade which doesn’t require plan upgrade - they claimed they didn’t have yet I confirmed via online and called Verizon - we went back to the store and sakes person Ari tried again to upsell and when I put my foot down he said go online and do it yourself - I said if I wanted that I would have done this at home (literally isn’t this his job). He again asked me to go on my phone to my Verizon and he would walk me through it. I said I upgraded a phone last week and Sha (who was helpful great customer service 5 stars for her) did everything without an issue he said well you can do it on your my Verizon and just pick it up. He didn’t want to help because he wasn’t getting credit for the plan up grade. I said to him I don’t work for Verizon and if I wanted to handle the situation I would have done it at home. He then said not to talk to him that way and tried to tell me I was wrong - another gentlemen came over talked to Ari and then proceeded to help us. While he was helpful he was not great at explaining the process and was not interested I our questions - I will do things online and avoid the lack of understanding customer service - the saving grace was the awesome service I had last week by...

I would strongly suggest you DO NOT VISIT this store. The General Manager of the store was very offensively impolite. His name is CHRIS MORRIS. He is very unprofessional and inappropriate. We were very enthusiastic to get a Verizon network, so we went to Verizon and were asking about family plans they are offering, he told us some plans and we decided a plan to get in, we were ready to pay and everything. And out of nowhere he suddenly changed 🤨 and started lying about the plans and offers he told us just a minute ago!! Without any reason Chris abused us by insulting in front of other people. A lack of courtesy in some associate works there especially in Chris Morris. He declined sell and put our account on hold for 2 days. We were so upset about how he treated us. I understand that every company has right to do so but without any reason and how he insulted us was not appropriate at all. We called customer service and luckily, they helped us out and they said I don’t see any single reason declining and putting account on hold.!

Verizon is a great network, but Verizon should train their associate to be professional and learn to treat a customer in better a way. Below 1 rating ...