Hannoush Jewelers — Local services in West Hartford

In October 2024, I visited this mall from out of town and came across this store. I looked at some men's rings and found one I really liked. Since they didn’t have my size, they placed an order for me after I paid 50% upfront. I received a printed receipt for the deposit.

A few weeks later, I was notified that the ring had arrived. It took me another two weeks to return—traveling from out of town isn’t easy. Unfortunately, when I inspected the ring, it had visible flaws. The staff acknowledged the issue and agreed to contact the manufacturer for a fix. That trip ended up being a waste of time.

A few months went by, now the end of February. I called to cancel the order. I had not heard from them and due to work and other circumstances it became increasingly difficult for me to visit the store to pick up the ring. The woman that picked up the phone told me that they had called and left a voicemail indicating it had arrived. I do not remember hearing a voicemail from them but gave them the benefit of the doubt. She told me that I need to speak to the person who sold the ring to me in order to "see if it can be canceled". I asked "why would you not simply cancel the order for me? She replied in a loud and authoritative manner that he who sold me the ring must speak to me to let me know if it can be canceled to which I responded "Now why are you raising your voice at me? in an upset tone. She apologized, told me she will have him call me and we ended the call.

Sean Duggan (who sold me the ring) called me. Although knowing why I had called, he asked me "how can I help?". I explained that I would not be able to go to the store and that frankly, I just wanted to cancel the request at that point. He replied that it cannot be canceled, that it is a special order. I had the receipt at the moment in my hands and saw a refund disclosure which had a line that I quoted that read "No refund on special order merchandise, unless order cannot be fulfilled after customer's initial payment". He said "we fulfilled our end, the ring is here ready for pickup. If you cannot pick it up we may ship it out to you at a cost". The tone was cold and firm, so I said thanks and ended the call.

I tried calling several times the Hannoush headquarters or main office to share my experience, but I could never get anyone on the line. I think I remember leaving a voicemail with my information, but I never heard back from anyone.

I felt so wronged. And besides, how is this a "special order"? Just because they did not have my size in stock? I changed my schedule and moved things around to be able to go there in person. I wanted to let him know how I felt about his "customer service".

When I finally returned around mid-March, Sean wasn’t in. A young woman helped me instead. After I inspected the corrected ring and was satisfied, I paid the remaining balance. She gave me the receipt—but no box, no bag, just the ring in my hand. Not that I needed one, but it felt dismissive.

It was a disappointing experience overall. I truly hope others don’t go through what I did. I don’t normally write reviews like this, but I felt compelled to share in case it helps someone else make a more...

I have been doing business with Hannoush for years and have always been completely satisfied.

Our relationship started 6 years ago when I was helping my best friends boyfriend pick out an engagement ring for her. They didn't have any engagement rings available in the case that matched what my best friends boyfriend was looking for, but they did have a setting and loose stone that was absolutely fantastic. Unfortunately, he was having a difficult time picturing what it would look like once the stone had been set. Michael asked us if we could give him an hour and he would have the stone set then and there. We obliged and shopped around at the other jewelers in the mall while we waited. While shopping around we were shown beautiful rings, but nothing that compared to what we were shown at Hannoush in regards to quality and price. We returned an hour later and the stone was set. The ring was absolutely beautiful and my best friends boyfriend knew that this ring was the one. He bought it on the spot. Not only because it was perfect, but because the quality, pricing, warranty, and customer service we received made it an easy decision.

Since that day I was sold and became a Hannoush customer for life. My best friend and her then fiancé purchased their wedding bands from Michael and again the quality, price, and customer service could not be beaten. Another friend of mine went and saw Michael and Michael created for him a totally custom band like I have never seen before. Other jewelers had told him that it was impossible to make what he wanted, but Michael and his team were able to do it.

I myself have purchased multiple items from them and have even had many items repaired or resized over the years. They always come back picture perfect, their craftsmanship is just unparalleled. Most recently (3 months ago) I was in the market for an engagement ring for my girlfriend. I knew what I wanted, but also knew that I didn't have a great budget to work with. Despite my budget Michael was able to find me exactly what I wanted. He brought in multiple stones for me to pick from and I, of course, picked the more expensive of them all. He gave me the more expensive stone for the same price I was originally quoted. When I got the ring it was fantastic and exceeded all of my expectations.

Bottom line is that I have never been disappointed when I have gone to Hannoush. The quality and craftsmanship is above par and the price is always more than fair. I see jewelry as an investment, and when purchasing jewelry being able to trust who you are working with is important. I trust everyone at Hannoush. I work with Michael often but have also worked with Sean, Jimmy, Rich, and Jordan; all of whom always uphold the same values of customer service and honestly that Michael, the owner, does. If your looking for a jeweler head over to Hannoush, as I can guarantee you won't be...

Extremely disappointed with my experience at Hannoush. I've only ever heard great things about Hannoush which is why it saddens me that we will no longer be doing business with them. I only tell my story so that others can learn from my unfortunate experience. My fiancé purchased a beautiful Verragio setting from them, and after he proposed we found the ring to be just a half size too big. When my fiancé brought the ring back to see about sizing, he was told that the ring would be sent back the Verragio to be sized and would take about a week. A week went by and we called to get an update and were told that the designer didn't have the right type of metal sizing bar so they ordered more but it should be done "no later than Friday". Friday came and still no ring. When my fiancé called Hannoush they said they would call Verragio to get an update and called back saying that Verragio had unexpectedly closed for the day. Thinking that was very odd, my fiancé called Verragio directly and someone answered the phone immediately. Unfortunately, Verragio does not work directly with consumers, however their customer service was impecable and said they would call Hannoush and figure out whats going on. Later that day my fiancé got a call from Michael Hannoush who said that he would make it his priority and that we would have the ring by Monday. Monday rolls around and my fiancé calls and is told that Michael is driving to pick up the ring to ensure that we would receive it by the end of the day. My fiancé picked up the ring and brought it home. When he gave it to me I wanted to cry, it was completely botched. The sizing bar was uneven and the outer side of my ring was crimped. How did they even let us see it in this condition?! We immediately brought it back and found out that it was never sent to the designer to be sized like we were told and that Hannoush did the sizing themselves. My ring was sent back yet again, to Verragio this time, who did their best to salvage my ring and appropriately size it, and it came back almost as perfect as when my fiancé got down on one knee and proposed to me. No customer should ever have to go through an experience like this, especially with a piece of jewelry that...