Xpo Nails & Spa — Local services in Fayetteville

Today was the first day I visited XPO Nails. Before I arrived at the establishment, I had called several times to speak with a staff member about prices as so I could make a decision if I wanted to get services completed there. However, I didn’t get an answer. Reviews online seemed good so I chose to stop by. When I entered the shop, I was not greeted in a friendly manner. There was no smiles on anyone’s face. A nail tech did say hello to me and I explained to him that I was new and wanted to inquire about the prices of the services they offer. He immediately looked confused and said “You want to know our PRICES?” He said it in a manner like, no one asks about our prices.... pleasant. I asked about the prices because the prices are not posted for costumers to see and I was a potential new costumer. I like transparency when it comes to the amount of money I am spending on a service, especially before I agree to the service. A person can say anything especially when it’s not posted and I wanted to avoid potential drama. The nail tech reluctantly got up and handed me a menu. After looking over the menu, I inquired about the pricing of a manicure and pedicure with gel polish only on my nails. The same nail technician seemed even more confused. He kept asking me the prices for the services (like he didn’t already know them) and just looking at me funny. Finally he said he would have to ask the manager and the manager was not there. He then just went right back to doing someone nails like I wasn’t standing right there. Before I could get my next words out of my mouth, another nail tech spoke up and told me to get the polish it would be an additional $10. She also told me I would have to book an appointment and that they were all booked up. The staff gave me the impression that they are overworked, exhausted, and that they didn’t want me as a costumer. They didn’t even offer to make me an appointment let alone tell me how or where to make an appointment! Once I got home I called again to ask for the manager’s contact information to tell them about the type of costumer service I received from their staff and again no answer!! I have never been to this place but I am so over them all ready. I don’t care how “good” of a job you do, if I don’t feel appreciated as a costumer I definitely will not be giving you the money I worked hard for! Too many other places in Fayetteville with great reviews. I hope this post helps others in our community when choosing...

The absolute most awful customer service in Fayetteville. Don't ever forget about the customer Xpo Nails. This isn't the first bad experience I've had, it's just the time I've reported it. Mary is so rude that I must say my feelings were hurt. After asking an appt so I could put my wait to an end I was embarrassed as she spoke another language and put on a show in front of other customers. I've dealt with it up until now. Xpo you've lost a customer and I network a lot. Word of mouth can work both ways. All you have to do is smile and show gratitude, Mary. Don't make a customer who waited 1 hour 20 min feel insignificant. It's very unprofessional. Thought I'd found new salon. Wrong, very...

had a great experience my first time going about 2 weeks ago! Came back in today to get a fill and left extremely disappointed, I am not sure of their names but the mother, cut about 4 of my fingers and drew blood and I’m not sure why but she added a different shade of pink polish on top of my acrylic and made it a completely different color for no reason. I’m really disappointed because they were so nice but I wasn’t even offered a discount for having so many of my fingers cut. It also took about 2 hours for a standard gel pedicure and a fill and I think that’s insane. Nails are extremely sore and I won’t be back, wanted to ask for a complete removal but didn’t want to be...