Cynthia's Hallmark Shop — Local services in Fishers

I went into this store about 2/3 wks before Christmas. I was wanting to purchase 6 ornaments. I was waiting patiently as there were 3 people working and it was a busy Monday evening. I asked for help then waited my turn. When someone came to help me I asked about 1 of the ornaments. I said it was the last one b/c I couldn't find any more and asked about buying it. The woman told me I would have to be placed on a list, b/c she didn't know what the manager wanted to do b/c it was the last one. At that point I asked about the other 2 that was the last also. She advised the same thing. At that point I really wasn't happy b/c I have shopped here for years and they ALWAYS just take the last one down and sell it. I didn't know what made this year different. I advised I would just go to a different store not in their group. I went out to my car ordered 5 of the 6 online. The last one however wasn't available anywhere. If I wanted it though remember I was told I would have be put on a list. Well my niece went into the store not 1hr later AND THEY SOLD HER THAT ORNAMENT!!!! Imagine how that made me feel, she bought it for me but, that was just very SUBSTANDARD of them! I have NEVER BEEN REFUSED THE LAST OF AN ITEM UNTIL THEN!! #Cynthia Brook School...

I love this hallmark store, but today was so disappointing. I asked for store credit for an item without a receipt (in bag, with tags, purchased several weeks ago and linked with my Hallmark rewards number).

The associate stated that they had not carried the item in a long time and seemed to feel I was lying. It is a puzzling response, as I looked at the online return policy and it does allow for in store credit without a receipt.

Via Hallmark phone customer service, I was able to obtain proof of my purchase on 10/11/24 (within return window) to show them. They did honor the store credit, which I...

One stop shopping for every occasion, everyone,even the hard to shop for people's in your life or even ones that just popped up and could use a : welcome, good job, thank you and just thinking about you. # Cynthia Brook School Rd in Fishers have the friendly staff, helpful, knowledgeable and will go the extra mile for their customers. Out standing manager also (Travis), tell him l sent you. 10 stars, plus you can buy online, shipping to your closest Chnthia 's store for free. My style, multi tasking and making my love ones know that l thought of them always. Thanks Cynthia's Hallmark...