Kitz & Pfeil Ace Hardware — Local services in Fond du Lac

Today is why I won’t go back to Amazon. We drove to the Fond du Loc Ace from the Milwaukee area because they were the only ones who had the Ego earth auger in stock, and I am planting 100 bare root trees and shrubs this weekend. Between our clay soil and my age? I need the auger. The first great thing was that 15 minutes after doing the order on line, Patrick, the store manager, called me because he had noticed our address and wanted to make sure that we didn’t pick his store my mistake. I assured him that I did mean his store because of availability AND it was directly on the way to pick up the bare roots. The second thing is that I got home and started to unbox the tool - and quickly noticed that the charger and battery was missing. I called the store, and long story short, Patrick contacted our local store and I was able to pick up the charger and battery from a store that is not even in his store’s area. This is some of the best customer service I’ve ever...

My father recently passed away and i needed to find quality paint with a low available budget to fix his home. I wanted as much good to come out of a bad situation so i decided to go to a small shop and support local over a big box store. I went into this store and was immediately welcomed and offered assistance. I explained i didn't know what i needed but my situation and the young man immediately went looking to help me he was joined by an older gentleman who helped him find exactly what i needed. They started mixing up my paint and all the employees in the area greeted me and made sure someone was helping me and just gave a down home warm feel you dont get many places now days.. this kind of genuine kindness is not found in today's world and they do not know how much their help ment to my family and i. I would recommend this place a...

We are so lucky to have Kitz and Pfeil in town. This is a REAL hardware store, stocking one or two of nearly everything you could ever need. On top of that, the staff is customer oriented and extremely knowledgeable. Kay can help you figure out any project solution from your roof to basement and everything in between. Tom is, hands down, the best paint and stain guy within 1,000 miles of Fond du Lac. Not only will he recommend the right product, his eye for color is unmatched. I know this sounds like hyperbole, but places like K&P don’t exist in the Big Box world much anymore. Like I said, we’re lucky to call...