Phone Tech — Local services in Fontana

Quick backstory: I had just returned from an overseas tour in Belgium. I unfroze my phone number through Cricket and sought to reactivate all the bells and whistles until they came across an “issue”; my phone was active and online according to Cricket yet I was unable to utilize Data, text messaging or make calls.

TWO hours of dealing with the store; only for Cricket instructing me to give it a day, and call customer service to submit a ticket to higher if the problem persists so they can remedy the issue (the result of refusing any of their upsells during the 2-hr wait, I suspect).

Enter Bill and his Phone Tech services; I arrived to his business the following day, and briefed him the situation. He asks for permission to access the phone, and like a Rubik’s cube, this gentleman covers the ground of the potential problem in 10 MINUTES!! After his evaluation, He tries a couple fixes and identifies the issue/ remedy on the third attempt.

His depth of knowledge to swiftly identify the issue, considerate customer service, and professional courtesy is top-tier. I look forward to returning to his business for any future technological issues FIRST, as well as referring him to others that are getting the ‘run-around’ with their mobile carriers.

This man saved me a lot of time, frustration, and hurdle jumping. It is clearly evident his conduct and discourse is focused on providing...

Took my phone in for a simple screen replacement you're being ignored for 15 minutes the nerdy white kid finally took my phone and said he'd have it done in 2 days 2 days came and went on the third day I called to see the status he said he had to order a part so I told him to 7 more days pass and I hadn't heard from him went down to the store he didn't even know who I was as he ignored me for another 15 minutes talking to a bunch of younger customers that didn't have any business there and we're just loitering the last day I went I told him I wanted to take my phone elsewhere you give it back to me then called me on my phone an hour later to tell me he would make it right for a better deal I took the phone back trusting him and when I picked it up he said he needed another hour so I drove twice and when I finally got the phone he charged me more than he said he would even after him saying he would make it right by giving me a better deal for all the stress he even went as far to mention he should have charged me more for the amount of work he had to put in if you can't do your job right it's not my responsibility to pay you more don't take your phone here don't give them your service very rude very...

Don’t rent jumpers from these people, the water slide 🛝 was rented, payed on the higher end for a very outdated slide,the slide was dropped off Friday, I had informed them on Saturday the day of use the slide was cutting the children,after some investigation the attachment where the water hose was connected they had attached a emergency clamp, and not clamped it down, the metal part was broken off, the sharp edge was cutting the children and adults, I had informed them it needed to be serviced, if I had to stop the party to service I would like a refund for the materials, I had gotten the run around on multiple phone calls until they stop answering altogether, the chairs and tables I rented were not cleaned which I disgusting 🤢 when I had seen them unloading them, I almost begin to cancel the order because it shows how much you care for your business, yet another task I had to complete to not only my own ocd to get the best of me. I asked for a slight refund instead of charging the entire balance back from my bank because I felt honestly that would be distasteful, he would not offer to put a small Refund back so I begin to ask...