Klingensmith's Drug Stores — Local services in Ford City

I would NOT ever use their pharmacy or shop in their store. Their advertising that they care and it's all about "heart, mind, and body" is a lie. I recently called to have ALL my prescriptions transferred due to closing of certain pharmacies. Not only were they rude and uninformative I was hung up on. When I called back the male that answered wasn't any better. They were very unprofessional, unpleasant, down right rude and frankly that is probably why they can't get people to work there. I understand you are understaffed and probably overworked but your dealing with sick people who are stressed also and frankly it's your job, your in the health industry so you would think there would be some type of compassion but no. So Klingensmiths has more than one person doing a terrible job and you really need to do better, not just for the community but for your business. I was actually going to have my family members switch also so I'm grateful I found out how they actually are before hand. Also I see in reviews the owner only responds to positive feedback, maybe you should respond to the ones that had problems for It could make your...

I have been with Klingensmiths in Ford City since I was a teenager. I’m in my 50’s now and just transferred all of my prescriptions today to another pharmacy. After a few months of not getting my prescriptions on time and getting told it was a staffing issue for those months and my prescriptions being late 10 days I just can’t take the chance of not having my prescriptions on time anymore. The staff that has been there forever is great and they did try to remedy the situation but the turnover of new staff and the lack of their work ethic is not safe for us who need to be consistent with medications. Thank you for the many years of service but I need...

Been going to Klingensmith for years and I understand with Riteaid closing they are much busier. But I find it concerning the number of issues every time I have a prescription. The number of phone calls to get it resolved. And frankly the customer service has gone down hill as well. 3 visits in the last 6 weeks and each time something. From meds not being filled causing a return trip to meds being duplicate filled. Standing and waiting with no line for someone to finally come over to the counter. Last straw today was getting bounced around on my phone call and the last person...