Grindstaff's Interiors — Local services in Forest City

I purchased a Bernhardt cocktail table from Grindstaff at a very competitive price in mid November, 2020. Because of the holiday period for Thanksgiving and Christmas and the effect Covid had on companies like Bernhardt and the shipping industry the product was not available for shipping until late February/March 2021. The shipper West Express left me a voicemail message that the product was ready for delivery and that I needed to confirm that I would be available on the scheduled delivery date. I missed the voicemail that was left for me on a Thursday and didn't learn until Saturday that I needed to confirm the date. When I called on Monday to confirm, I was told that the truck headed for California had already left, and my table was not on it. The next truck headed my way was not for another 5 weeks. I was very unhappy about this, but it wasn't Grindstaff's fault, but rather the shipper. A two day advance voicemail is totally unacceptable, nor had there been an attempt to leave a second voicemail, an email, or a text. Five weeks later I received a call from West informing me the delivery date would be April 29 or 30 and asking for a confirmation that was acceptable.. I was also told I would receive notification of the specific day a week in advance which I did confirming an April 30 delivery date between 9:00 a.m. and noon. On April 30, the driver called to tell me delivery would be between 9:15 a.m. By 9:30 the product had been delivered, unwrapped, cleaned, and placed in the room. I paid West for the shipping with a Cashier Check. Five months from purchase to delivery. During that time I had called Grindstaff several times and was told the reason for the delay was Bernhardt, Covid, and West. All of which was true and beyond Grindstaff's control. For the last two days my wife and I get up in the morning, admire that table, and thank Grindstaff for...

Grindstaff's sold two Thomasville nightstands to Wayne Kellar of Little Rock, AR . for $ 840.00 on 8-19- .2017. Grindstaff's was paid $ 420.00 by American Express Credit Card; one half of the total purchase price as required by Tammy Grindstaff McCracken. The final one half to be paid when merchandise was ready to be shipped. The final one half ($ 420.00) was paid by Chashier's Check on 9-11- 2017; again required by Tammy Grindstaff McCracken. The two nightstands were delivered on 10-14-2017, with significant visual damage. The shipment was not accepted and returned for replacement. Grindstaff's was notified of refusal to accept and asked to ship replacements. After numerous phone calls merchandise was shipped and arrived with extensive visual damage (leg missing, etc.) . Again, shipment refused. As of today, April 4, 2018, Grindstaff's refuses to refund my $840.00 OR send the two Thomasville nightstands. WEJUST WANT...

When you are out shopping for great quality furniture and great customer service,friendly people and knowledgeable about furniture and your desires,this is the best place to shop,the people there make you feel right at home and understands what you are looking for and they have the most selections on furniture and beautiful styles that my husband and I have ever seen,we look around at other furniture stores and we always come back here,we have bought many pieces of furniture from Grindstaff in the past ,present and will always come back in the future.,if you want great furniture and great prices and delivery people that do a super job ,then this is most definitely the place to go,these kind people will work with you with...