Great Grizzly Fireworks Superstore — Local services in Forest Park

On 3 separate occasions my husband purchased fireworks from this location, spending over $500 dollars. All three times we received defective fireworks. The last scenario was so terrible that we had several members of our family get injured due to a faulty product. The manager’s argument was that we should have been 100 feet away(the product does not render this information) , however, I in my 25 years have never seen a firework discharge as reckless as this product. My family was up on a hill in a driveway. The product went beneath several cars, our four wheeler , my 11 month olds stroller, shot my 7 year old while he was playing tag with his play date, and destroyed my mom’s shirt and also caused burn injuries to her, (thank God she hadn’t picked our daughter up as she’d anticipated or she’d be at CHOA this instant. My argument is that even at 100 feet, the person discharging the firework would have been injured and being that we were on a hill and this has never happened before. We thought we were safe. The manager was very unapologetic, but the salesperson was extremely sweet and offered as many solutions as she could. I wouldn’t purchase anymore from this company. I was offered a replacement for the faulty products and thought about giving them away, but I’m going to ask another firework stand location to safely dispose of them. I wouldn’t gift these to anyone. As far as the refund, we’ve decided to not pursue it anymore. The website does say they don’t offer refunds, although I was told differently in the store. We made the purchase with the intent to keep them so we will just take this as a loss. The injured may consider legal action at some point. I’m just glad it wasn’t as worse as it could’ve been. Before anyone offers that the fireworks could have been a bad batch, I saw a few reviews that mentioned pretty much the same thing. Please don’t purchase from this place, buy safer fireworks that work. Don’t waste your money on a...

The prices were fair & i had a coupon but it wasn’t applied after the cashier scanned it. We noticed immediately & the cashier said that was the total. After reviewing the receipt we confirmed that the coupon was not applied, the cashier (M) went to her sales manager who offered me $20 worth of fireworks but i had already obtained what was needed so i told him I’d prefer my credit/refund. I was then told he had to get his manager to process the transaction. After waiting 15 minutes the 2nd manager came out & informed me that he needed to review cameras even tho his cashier confirmed that she took the coupon and scanned it. So i waited another 36 minutes for him to review the camera & assist other customers for him to come back & tell me that i was not on the camera. I showed him my receipt & asked how he completed his investigation bc he hadn’t inquired with me about anything, and he said he does not have to honor my coupon if he doesn’t want to. I immediately became sadden bc i had waited 1 hr after shopping for him to resolve thus & he didn’t. He blew me off & called the police. I informed the police that i did not want to wait any longer after they informed me that they could not make the manager honor my coupon bc my children were waiting on fireworks & they were taking away precious moments from my life. I am sending this information to BBB and corporate offices because I’m extremely dissatisfied and will be posting to all social...

I had an amazing experience at great grizzly' today . As soon as entering the store the staff walked me through (literally ) the store making suggestions as well as describing the different products . The staff member also showed me visually on a flat screen monitor , the different air fireworks . The prices are exceptional with great deals . At the check the register clerk gives you a package of fireworks , if you purchase certain ones !!! After I left out the Store I decided to take a picture of my son , that's when the store manager flagged me down and gave him a poster. I mean staff is amazing full of very professional people . I'm definitely going back and I definitely recommend anyone who is looking for a place to purchase to visit this place I mean it's awesome. Very friendly...