On 3 separate occasions my husband purchased fireworks from this location, spending over $500 dollars. All three times we received defective fireworks. The last scenario was so terrible that we had several members of our family get injured due to a faulty product. The managerâs argument was that we should have been 100 feet away(the product does not render this information) , however, I in my 25 years have never seen a firework discharge as reckless as this product. My family was up on a hill in a driveway. The product went beneath several cars, our four wheeler , my 11 month olds stroller, shot my 7 year old while he was playing tag with his play date, and destroyed my momâs shirt and also caused burn injuries to her, (thank God she hadnât picked our daughter up as sheâd anticipated or sheâd be at CHOA this instant. My argument is that even at 100 feet, the person discharging the firework would have been injured and being that we were on a hill and this has never happened before. We thought we were safe. The manager was very unapologetic, but the salesperson was extremely sweet and offered as many solutions as she could. I wouldnât purchase anymore from this company. I was offered a replacement for the faulty products and thought about giving them away, but Iâm going to ask another firework stand location to safely dispose of them. I wouldnât gift these to anyone. As far as the refund, weâve decided to not pursue it anymore. The website does say they donât offer refunds, although I was told differently in the store. We made the purchase with the intent to keep them so we will just take this as a loss. The injured may consider legal action at some point. Iâm just glad it wasnât as worse as it couldâve been. Before anyone offers that the fireworks could have been a bad batch, I saw a few reviews that mentioned pretty much the same thing. Please donât purchase from this place, buy safer fireworks that work. Donât waste your money on a...
   Read moreThe prices were fair & i had a coupon but it wasnât applied after the cashier scanned it. We noticed immediately & the cashier said that was the total. After reviewing the receipt we confirmed that the coupon was not applied, the cashier (M) went to her sales manager who offered me $20 worth of fireworks but i had already obtained what was needed so i told him Iâd prefer my credit/refund. I was then told he had to get his manager to process the transaction. After waiting 15 minutes the 2nd manager came out & informed me that he needed to review cameras even tho his cashier confirmed that she took the coupon and scanned it. So i waited another 36 minutes for him to review the camera & assist other customers for him to come back & tell me that i was not on the camera. I showed him my receipt & asked how he completed his investigation bc he hadnât inquired with me about anything, and he said he does not have to honor my coupon if he doesnât want to. I immediately became sadden bc i had waited 1 hr after shopping for him to resolve thus & he didnât. He blew me off & called the police. I informed the police that i did not want to wait any longer after they informed me that they could not make the manager honor my coupon bc my children were waiting on fireworks & they were taking away precious moments from my life. I am sending this information to BBB and corporate offices because Iâm extremely dissatisfied and will be posting to all social...
   Read moreI had an amazing experience at great grizzly' today . As soon as entering the store the staff walked me through (literally ) the store making suggestions as well as describing the different products . The staff member also showed me visually on a flat screen monitor , the different air fireworks . The prices are exceptional with great deals . At the check the register clerk gives you a package of fireworks , if you purchase certain ones !!! After I left out the Store I decided to take a picture of my son , that's when the store manager flagged me down and gave him a poster. I mean staff is amazing full of very professional people . I'm definitely going back and I definitely recommend anyone who is looking for a place to purchase to visit this place I mean it's awesome. Very friendly...
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