Fort Madison Community Hospital — Local services in Fort Madison

I did not want to have to write this review but I think others should be very aware of the "care" they will receive when visiting the emergency room. I feel I was overcharged for my ER visit (on 5/16/2023) and also had a horrible experience to boot. After Emailing with patient billing (the person I was emailing with was very helpful and nice, had no issues with that side of things.) I questioned the bill I received because it was broken up into so many seperate charges. The two largest bills were nearly identical in amounts and both listed similar descriptions for those charges. My insurance covered part of one but not the other. Upon reaching out I was told that the bills get split into two "hospital (facility charges) and the clinic (doctors charges)". Which makes sense, however with those charges being nearly identical I still questioned it. So I asked for an itemized bill (the ones they Email have a few vague lines of description and the grand total.) Unfortunately I still have yet to get an itemized bill, instead had kind of a copy and paste of what makes up the Hospital and Clinic typical charges for an ER visit. (I do not see how a few pieces of gauze, Iodine and a kit to do 3 stitches can cost nearly $800 but that is neither here nor there and has been deemed a "typical charge") The following is my recount of my visit to the ER that evening. We arrived at 9:30am and did not leave until 2:30am. "After checking in, my fiance and I sat in the waiting room. When we had walked in I was holding a paper towel up to the laceration under my eye as it was still bleeding profusely. I ended up soaking through that paper towel and having to use the rough brown papertowel from the restroom to continue applying pressure. After a 4 hour wait I was brought back to a room. I received numbing and then 3 stitches to a laceration I had under my eye. I am grateful that he did a great job with these stitches and I have healed quickly. The scar is also not very noticeable and I am also grateful for that. The issue I had was after he was done, he did not personally clean up the blood and iodine that had been applied to the area. He casually mentioned a nurse would be in shortly to clean me up and apply an ointment to the area. We waited another 30 minutes in the room (by now 2:30am) and still no one came in. The room began to get very cold (probably from my blood loss too. I was also very hungry as the injury happend right when we were sitting down to eat. The numbing had since worn off and I was again feeling pain from the area, now compounded by receiving the stitches. I was tired, frustrated and in pain. So I took it upon myself to use water from the sink and a brown paper towel to clean myself up (which did not feel great now that the numbing had worn off...) Once I did that I poked my head out of the door to see the doctor and a nurse sitting right there leaned back in their chairs laughing about something. I said "excuse me" and was not noticed. I had to take several steps out of the room and speak loudly to be acknowledged. He apologized and said sorry that no one had come in and they were busy. I told him don't worry about it, I cleaned it myself and I just wanted to leave at that point. He did not offer the ointment or give me an explanation of aftercare of the stitches (even though I told him I had never had non dissolvable stitches before) He only quickly mentioned to have them removed in 5-7 days. I guess I'm also confused as to why he could not have taken the two minutes while I was still numb to clean me up and I would have been able to be on my way 30 minutes faster. (Freeing up another room for the several others waiting in the waiting room). I had such a bad taste in my mouth from my experience I went to our Urgent Care walk in to have the stitches removed instead. The Ladies there are lovely and I have nothing but good things to say about them down there! After this experience was sent to the "Compliance Department" all I received was a letter stating that my charges were valid and where to make...

Went into the ER because I was seeing a large spot in my central vision. Doctor had me look at the E chart and had an “eye box.” Had no idea how to use it. Went to check the pressure in my eyes with a pen without numbing them. Kept poking them over and over again with it and getting different results. Asked me why I was feeling anxious about seeing spots like it was a normal occurrence. Looked at my eyes with a light, but didn’t dilate them or anything and told me that I was...

Absolutely trash hospital after 2 hours of sitting there with my 3 kids and seeing other people be taken back that came in after me I ended up having to leave, I was there because I had passed out for an unknown reason and severally sick afterwards and they acted like I didn’t matter. I will NEVER go to this...