List Distillery - Mr. Tom's Spirits — Local services in Fort Myers

After boasting of the customer service and product line at Tom list, I was left embarrassed and disappointed. The first several times visiting it was wonderful, however on Feb 26, 2024 we were left with a bad taste in our mouth. When we asked for a sample, we were so disappointed at the mere "drop" sample which was barely enough to taste. Note each time I visit I bring others with and we buy several bottles and some additional merchandise. Our latest visit with some friends was nothing short of disappointing. The younger bearded male salesmen was dismissive before we even asked about your product line. He never offered any additional suggestions and acted annoyed as if we kept him from something or because we asked for a taste test. Note, again in past visits, I purchased cases of Campfire, and those I brought in the store also made purchases. In past visits, we had a female representative serve us and she made multiple sales. If I wasn't heading back to Wisconsin I would have walked out without merchandise or alcohol. This employee needs customer...

Be careful and pay attention or you might miss it. But Don't! It is an amazing little distillery in an unassuming building on Evans ave. It is owned and operated by a wonderful family from Austria. Husband, wife and son are all involved at every stage from sourcing the raw products to designing the packaging that goes out the door. The place is spotless and the gift shop has just the right amount of samples and swag and of course all of the liquors that are made right there. The Master Distiller Chelsie knows her stuff and makes a mean whiskey. I don't usually go for flavored liquors, but their Honey Habenero Whisky is near perfect. Balanced, smooth and just the slightest hints of those flavors. She was very careful not to overpower it. There's a lot of love at the List Distillery, it is the family name after all and Mr. Tom is a real person and oversees everything with evident love and passion. They give tours and will let you see the whole process. Definitely worth your time...

This review is solely for the staff or owners as the products are wonderful. Have done tastings for the past few years and bought multiple bottles but never able to get a tour as the place was always packed. Went in on a rainy Tuesday 1/16/24 around 10:30, the place was empty, but yet my wife was told by the two people reading books at the front desk that maybe they could fit us in Wednesday afternoon if we try back. Not only will I not try back, but I guess I will have to go without their Key Lime Pie Rum too, as I will not buy another bottle of their products. As a business owner myself, I know how important customer service is. Without it, even a good product falls flat. I'll just be buying more Rumshine from Wicked Dolphin in Cape Coral...