Fort Payne Automotive Center — Local services in Fort Payne

If I could give this place half of a star I would. The owner is a money hungry crook. 1st experience: Kept my vehicle for 2 weeks and never found a solution to fix my vehicle. 2nd experience: Told me the part for my vehicle would be $500+, when I mentioned getting my own part he miraculously found one for roughly $350. I then asked if he could write the part number down so I could look for the part myself at a cheaper price. He wrote the part number down for me, I ordered the part, and took it to him. After leaving the vehicle with him for a few hours, he called and said the part wouldn’t fit my vehicle and he couldn’t find a part for my car at all. The part is non returnable/nonrefundable. He would not accept responsibility for his mistake, and would not try to compensate me in any way. Instead told me to leave and never come back. He also removed an item from my vehicle. Granted, it was returned when I went back to discuss the matter at hand; but in Alabama as of 2019 I believe that would be termed theft. I would not recommend this place to anyone. The owner was rude and his demeanor towards his staff, which is his wife, son and daughter was tactless. There will be no...

I hate being this guy, but I drove almost an hour because these guys have good reviews and claim they can fix my issue. I take my car there and drop it off under the pretense they’ll easily install my direct bolt on turbo only for a phone call only an hour later (already back home) to “sorry we can’t do it for you.” When I asked why they claimed wrong part which is not true because it came directly off a friend of mines car that’s same year, make and model. It’s made for it. When I asked for a better explanation all I got was “Nothing we can do, sorry come get it”. To add insult to injury, customer service was atrocious. Guess when you run a “4 and a half star business” it gets to your head. Anyways, if you need and oil change or it’s your only other option. Go for it. Otherwise, seek someone more...

We got stranded with a car that just suddenly stopped in a very unfamiliar town. We were two hours from home and two hours from our destination. The whole experience was very stressful. We called Fort Payne Automotive Center and the lady working reception was incredibly kind and helpful. We were able to tow the car in and they were able to get to it and immediately found what was wrong. I was surprised how fast they fixed it (within 3 days) and how great communication was. I don’t know anything about pricing and cost when it comes to what’s in the area, but I know that we were in a huge bind and they went all out and we’re able to help us. I am...