FANCY BOUTIQUE — Local services in Fort Worth

The worst experience I have ever had in a place where you come to give them your money. Last week I bought 3 pairs of pants and one of them was a size too big. Exactly 7 days later I came back to change the pants for a smaller size I have my receipt and the pants were intact with all its tags and everything and I never thought that I would be the worst disappointed when they told me that they could not change it. I tried to speak with a manager but there is not one on duty ( so basically do whatever you want we won’t help you) and after keep asking they contacted me by phone with Julia who about customer service knows nothing since she told me we won’t change it because those are our rules . I was going to buy this on Amazon but this is what I get for trying to help the economy and small businesses “A very bad experience”. I do not recommend this place because is too expensive and in any other place with a little education and customer service skills you can really feel like you are the customer and are welcome in...

They have a vast variety of dresses and what not but the girl with all the make up is extremely rude. She would just walk away when asked a question and her body language gives the impression that customers presence in the store annoys her. They have a no exchange no return policy which is absurd. I can understand it necessary for undergarments and or dresses or items that have been altered but the policy shouldn't apply to ties or bowties. I unfortunately bought the wrong color bowtie and brought it back in the same sealed package I bought it in the day before and got stuck with the wrong color bowtie for a wedding. Girls with a lot of make up just told me "we don't do exchanges" and literally walked away. Her customer service needs...

Horrible experience I literally bought a dress and 30 minutes later found out they dint need called back and said they were going to ask another girl never called back I called back and they said that they couldn’t return it and I asked to talk to the manager and they said she wasn’t there so please if your going to buy from them make sure it fits it’s the correct color and that for god sake you don’t change your mind because you will be out of your money just like I was 230 to be exact!! O and also please pay for there sign they say 50 % and none of there dresses are...