Fancy Nails & Spa — Local services in Fort Worth

Where do I even begin? DO NOT GO HERE.

I've been here several times over the past two years and have noticed things going slightly awry the past few months, and today was no exception.

I went in for the usual french gel manicure. First of all, Jessica did not file my nails properly; they were crooked and she did not clean the bits of nail under my nail after filing and the nail was ROUGHLY buffed. Secondly, while cleaning my cuticles, the cuticle softener was extremely watered down and she proceeded to PULL at my cuticles rather than CUT; the inner corner of my thumb proceeded to bleed. For the gel portion of the manicure, the whites of the french manicure were crooked and much thicker than I anticipated.

I paid for the service and left. I then called and asked if I could have the gel taken off and receive a refund. The woman on the phone said yes and that she apologized for any inconvenience.

I then returned to the store and the SAME NAIL TECHNICIAN removed the gel from my nails. She was extremely rough while filing off the gel (which should've been soaked off) that she ended up filing off bits of my actual nail AND, what felt like was deliberate, my skin. the skin around my left ring finger began to bleed. The rest of the gel was then left to soak in a cotton ball and aluminum foil and then promptly scrubbed off with a metal tool (which ended up splitting my nail).

After the gel was taken off (with bits and pieces still left), she told me that I was free to go and left.

When I went back to the front and inquired about my refund, the receptionist told me that I would not receive one because I received a service and didn't want them to redo it. I then asked to speak with the manager and the receptionist then told me that she was the manager! Keep in mind, that this was the SAME LADY I spoke with on the phone. When I then asked who I spoke with on the phone, she responded by saying that it must've been someone who did not know the policy.

Once again, please do not visit this establishment and waste your hard earned money for a very brutal and nail...

The atmosphere is great. Tools and supplies are very clean. However, I have never been treated so poorly in my life. I ,by mistake, had Dustin for a nail tech. When he asked if I would like my nails shorter I replied "yes please" he then proceeded to laugh sarcastically at me. At first I thought SURELY he was joking and did not mean it in a rude way. WRONG. Even as an nurse I have never had someone flat out laugh in my face before. After he completed my SNS nails I saw that the color was not what I had wanted at all. It was "marble SNS" which left me with splotchy pink nails. Seeing that I was looking at my nails unhappy Dustin snarked "What's wrong? It's the color you picked." Obviously this is not what I wanted. I asked "Is there anyway you could fix it?" Dustin AGAIN laughed sarcastically at me and left the seat. Leaving me sitting there wondering 'Should i ask for the manager? Is he seriously mad? Should I just leave?' He then came back with other selections to chose from. He angrily grabbed my nails and filed them down again only to cut me 3 times leaving me bleeding. So....no. I would not recommend this place to a friend. At least the manager gave me a discount.

p.s. I wish I was being dramatic about this. If you would like to find out make sure to ask for Dustin to do...

Been going to Fancy since they opened years ago. Over the last 2 months or so, the quality of service has drastically fallen. I got a dip manicure last week and it’s chipping, cracking, and pulling off my nails. I also didn’t get a full manicure experience and haven’t on any of my manicures in the last 2 months. Last week was by far the worst experience I’ve ever had. The girl doing my nails was buffing them with the dremel after I asked for my nails to be buffed with the orange buffer, and she kept cutting the skin near my cuticles. I pulled my hands away multiple times but she kept going. The dip is uneven and clumped. I’m willing to give y’all another try due to my history coming here, but one more negative experience and I’ll have to start going elsewhere. Especially since y’all are one of the most expensive places in town and I don’t live close.

Update: got my nails done Aug 19 & today is the 28th. I get dip put directly on my natural nail and the dip peeled off today...