Metro by T-Mobile — Local services in Fort Worth

Went in recently to pay my bill and was rudely treated by the assistant manager...

He got very pushy trying to get me to take another tablet when I had one from my previous plan, then tried pushing another Samsung Galaxy A14 phone, then the internet, and finally, a Samsung watch.

I politely declined all the extras , Then he became adamant it would only be in his words, "Only a little extra for the additions on my bill. "...

I informed him several times that I was there to pay my bill and when he insisted I take the insurance or they would no longer accept my phone, which was purchased through the ACP program.

I've been a loyal customer for almost a year, and I don't appreciate pushy salespeople who obviously don't like Caucasians coming into their store...

And thinking they can pull a fast one and cater much faster service to the hot girls and minorities.

I reported this to customer service and was assured that this issue would be dealt with accordingly.

And what's up with the $5.00 "Service Fee" to accept a cash payment???

From now on, I'll be making my payment at another location.

I would give ZERO STARS if I could

And here's more drama from this wonderful location... I discovered a $5.00 Mobile Data Top Up charge on my account, which I didn't authorize..

Went to this location and was told that by the same rude assistant manager that had to pay for the top up or my bill in full, which isn't due till the 24th of this month.

And there was "Nothing they could do," claiming it was my problem.

I've already filed 2 complaints against this location with customer support and will be taking my business elsewhere to another phone carrier.

And the drama continues at this location...

On 6-20-24, I went into this location to pay my bill and encountered two reps playing Good Cop / Bad Cop routine trying to push another TCL tablet, Samsung smart watch, and Internet...

Then a Galaxy A15 5G, which was "Much better than the piece of crap Galaxy A14" phone, which I had declined repeatedly.

Then they got pushy with the phone insurance, and they informed me they could add or subtract anything to a customers account without their permission.

I have filed 3 complaints with corporate and the BBB regarding these high-pressure and unethical...

Trying to make a long story short I turned in a brand new tablet that I received in the mail I decided I didn’t want the tablet since it was so small thinking I could use my old tablet because it was bigger after finding out my tablet was to old to fiction I went back to tell them I wanted my tablet back I was told by the metro workers I couldn’t get it back I call Metro PCS I was told that it was a free tablet and all they was supposed to do is deactivate it I was told to go back up to the store and pick up the tablet and they would notate the account and reactivate the tablet I went back to the store keep in mind this happened all less then an hour I went back to the store explaining to them that My tablet was reactivate And that the account was notated for me to pick the tablet back up They all looked confused telling me to come back tomorrow I yelled tomorrow!!! Then I was told to wait, after waiting they tells me they no longer has my tablet that it was shipped out already Yeah right 😡 They are under Investigation due to the fact they wasn’t supposed to keep the tablet at all So basically my...

NOT A GOOD DEAL AT ALL. This store is not where you want to be, Just a very uncomfortable feeling in this store. So many men working a cell phone store? They out number the customers 10 to 1. I bought two new phones. One has never worked out of the box and they have no solution, in store or tech support. . ON the phone for 3 hours, they finally hung up on me. No solution. Bought my new phone and suddenly my entire account is new. They dumped all my old info from my ACCOUNT COMPLETELY. It's like I'm a brand new client. I've used Metro for 15 years. The phone will not text. Voice mail says my number is invalid. And no one has a solution one month later. Fast food employees operating a major company. What happened Metro by T-MOBILE? I'm very embarressed for you. This is exactly how you bring down a once viable company. I'm switching to a company that speaks English and has solutions. I didn't pay with half the money, I expect more than half...