Relax The Back — Local services in Fort Worth

When I went to the store I checked out the different chairs. Everything went well. I was told it would take 2-3 weeks. I asked to be updated as to when I would receive it. The weeks went by. I received no calls from anyone at Relax. Each time I called, I was told it should arrive at their store the next day. Then I would hear nothing. I was told at one point that if I picked another color for the chair They would get it that week. Once again, I heard nothing. It would be different if they had been upfront & not told so many lies. I documented an email & cancelled my order. Of course, at this point, they tried their best to convince me not to cancel. I was told they had already received the money from company that was financing the chair for me. In my opinion, once they got their money, I didn’t matter. The worst thing they did is that I saw the cancellation to the finance company. They had the nerve to state that customer had received the chair in their home, but changed their mind about the chair. WOW! This never happened. I am confined to a wheelchair & have chronic pain. I really needed this chair & was so looking forward to getting it. I should have never been treated like this & especially told lies & lied about me. I would never recommend this store. This is no way to...

Absolutely AMAZING experience. Incredible selection of products. AMAZING customer service. My father had unexpected surgery and needed an automatic chair asap. We didn't have time to order one. We found a few at Sam's but decided to check out this place first and couldn't be happier that we did. I got there less than an hour before closing time, but they took the time to find out EXACTLY what my father needed and then led me through a thorough explanation and demonstration of each chair that would work. The chair we got was a floor model since we needed it immediately. They gave us a discount due to being a floor model. They explained every function of the chair, the remote and even the hardware under the chair. It was expensive, but worth EVERY PENNEY. They loaded it and even took the time to walk me thru the functions of another chair I liked but made clear I couldn't purchase. Some of the best service i've ever had in my life. I HIGHLY recommend this shop to anyone looking for post surgery supplies, seating or furniture for the elderly/ disabled. You won't be...

The owner of this store went far above and beyond to make sure my expectations were not only met, but were exceeded. I can’t recommend his products and his customer service highly enough. We were.... well, scared, to be honest, to commit to paying that much for a chair that we weren’t 100% sure would alleviate my pain while sitting, but man has that gamble paid off! We bought the Perfect Zero Gravity Chair, and we got the upgraded foam package and heat for free because of a promotional package. The chair has worked out great, and has even allowed me to return to work (telecommuting) after being unemployed for 6 years.

If you have back pain, you can’t go wrong with this life cation of...