Jack in the Box — Restaurant in Fort Worth

I was here visiting family and they were one of the few places proudly open on Thanksgiving day. I ordered just after 9 PM over 70 dollars worth of food through Uber and had two different drivers quit on me due to the waiting times for the food. Thankfully, the 3rd driver got off and spoke with staff to see what was happening. They told the driver that my order had been picked up by the previous driver and that they couldn't do anything about it, even though it still showed on the app as if it was still being made. I spoke with Uber support and they confirmed that my previous drivers hadn't picked up any order and Uber cancelled my order for me, full refund at 10:08 PM.

We live less that 10 min away and we're hungry, so we jumped into the car and drove straight over. Waiting at the red light to turn into the shopping center where this place was located we could see inside the store where employees were wandering around with lights on inside. When we get to the drive through everything is off. Not a single soul to be found anywhere and nowhere was it posted that their hours had suddenly changed.

Given the series of events we all collectively assumed the workers took it upon themselves to close because they just didn't want to bother any more with providing service. So not only did they turn away multiple Uber drivers and lie about my missing order, which I can strongly assume they didn't even make, but with that same attitude they pretend to not be open well over an hour before their 12 AM close time.

If you didn't want to work thanksgiving then don't take the shift.

Thank you Whataburger employees for taking our order with a smile at 11:21 PM.

EditJust came back from reading other reviews, and WOW!! Corporate/Management just DOES NOT CARE. There's MONTHS worth of bad reviews and obviously horrendously problematic employees. I knew I would never come back to this location but I infinitely more happy knowing I dodged a bullet.

And no management, I don't want to reach out to you at your website so you can "make this right." You're all gross for letting this...

If I could give this jack in the box a zero I would! My friend went to this jack in the box today and ordered a, "$4.99 chipotle club." (Verbatim) my friend had me on the phone connected to the Bluetooth in her car and immediately I started cracking jokes because obviously this girl was so ghetto you could her it over the phone. " Grilled or Crispy" in a nasty ghetto tone of voice like she was tired of being at work and my friend was irritating her. 5 minutes later she she finally received her food. The lady handed her food and closed the window.when my friend arrived home she went through the contents of her bag to find that everything was incorrect. The only thing the got right was her drink and fry which to add insult to injury were old, nasty, and decrepit. Angrily, she grabbed a he bag and her and I went to jack in the box. When we walked in it was straight hood. There were three ghetto ass hood rats in the back screaming and hollering singing "everybody rockin." By yung nation. Eww she told them what was wrong and they all started to blame each other, so unprofessional. Then, it gets better. A smelly old bumm comes in and gets food and the manager , im presuming told him his money was caveman money and insulted him several times. It became clear that this bum knew this guy however, it was still very unprofessional. After 10 long ass minutes she finally received her food and we left! You think this is the end? Nope. To our surprise the order was still wrong. My friend has utterly gave up. New management and employees are needed or this jack in the box will loose a...

The worst jack in the box I've ever been to. I've been there several times over the past year because it's very close to home. Figured I would give them time to get new employees before I wrote this. Way more often then not my order is wrong, I have to sit at the ordering mic sometimes for upwards of 10 minutes if they have more then two cars there. When the food is correct it looks like a pre schooler threw it together in about 10 seconds. Tonight I went there (again waited 10 mins or so at the mic) ordered a large number 7 with curly fries which is a bacon ultimate cheeseburger combo, when I reseived my food (roughly 20 minutes) I drove straight home. When I opened the small box the the burger in it I found that it only had 1 patty of meat (it comes with 2) a single piece of cheese with approximately 10% of it on the burger, 1 peice of bacon the size of my pinky finger and a weird bun I've never seen. The curly fries were half normal fries and half curly all of which appeared to have been cook in the remnants of the chernobyl reactor. AVOID THIS JACK IN THE BOX AT ALL COST. I will never...