Bits n' Bytes Computers — Local services in Four Corners States

Unfortunately, I cannot recommend this place to anyone. To give insight on my experience with Bits n' Bytes, a little over 2 weeks ago I was searching for a place relatively close to my home that could repair my PC. I found Bits n' Bytes in the area, and decided to check out the reviews online which were mostly favorable, taking that as a good sign and deciding to take my PC over to them.

I brought my computer in, letting them know my PC wasn't booting up correctly after recently replacing the Motherboard. They told me they could fix the issue for $99(which I'll admit is a reasonable price), and provided me a number that I could use to text them and see the status of my PC repair. Now what I still don't understand, is why I was even given that number in the first place, because it was never utilized. Over the course of the 2 weeks, I texted the number once and never received a reply nor did I receive any update status on my PC's repair. The only way I was able to keep in touch was to call them myself and ask, in which each time I called I was met with "still working on it." and occasionally a "we'll call you back either tonight or tomorrow.", which surprisingly...they never did! I'm not sure about anyone else, but as a customer I sure don't like being kept in the dark about something I'm paying someone to fix.

Fast forward to week later since taking my PC in, I finally got a call letting me know my PC was finished and ready to be picked up. Awesome! I drive down to the store, pay them the $99, thank them for their work, and head on home. After hooking everything back up, I turn on my PC, and what do you know the thing is unusable. Constantly rebooting, and occasionally freezing. I'm sorry, but did no one boot this thing up in the store to even check this before telling me my PC was "Fixed"?

I immediately called Bits n' Bytes to let them know that my PC was not fixed, and was told to bring it back to the store. I did exactly that, was told it would be awhile, and waited. 3 days had gone by with no word or fix. I decide to give them a call, and I'm told "Well we fixed the rebooting problem, so it isn't doing that. We think its your Hard Drive and SSD so we are testing them.". So there I am waiting again, day after day after day, no response, no fix. After waiting so long, I said forget it. I drove to the store this morning to pick my PC up, was nice to see they had time to take smoke breaks out front but couldn't bother with my PC that I had already paid them to fix but wasn't fixed. I walked straight into the store and waited. Told them it had been enough time, tired of waiting, and wanted my PC back. Simple as that. Didn't ask for a refund or demand anything, just wanted to take my PC elsewhere. Before I left I was told they were "testing the Graphics Card because they think that was the problem.". So here I am thinking, if it wasn't the Graphics Card, what was it going to be next while I wait another week or...

07-18-2024 Update: Bits n' Bytes staff is all about maintenance services, selling the best computers for the best price, and educating me to be a better computer user. Don't be afraid to ask them questions! They'll take the time to explain how to get the best out of your computer.

Older Update: I decided to shop locally for a solution for my 6 year old trusty laptop, a Toshiba Qosmio. TJ and Tom Watson, Bits n' Bytes advised me to trade out my old hard drive for a solid state hard drive for my Toshiba. Wow. My boot up time went from 90 seconds to 10 seconds. Big success. It's like I have a new computer. And the solid state HD runs very cool: very good for any laptop's life expectancy. They installed the Windows operating system and set up the HD so it was ready to go. The solution was much less expensive than the cost of purchasing a new laptop.

So, based on this success, I decided to add a desktop computer to my home equipment, too. I asked Bits n' Bytes what they could do for me. They evaluated my needs, and built me a customized computer to accommodate my video/ graphics/ business needs.

Another Wow! I got a customized computer for much less than I would have paid for a new one 'off the shelf' at an office store or online. They installed a solid state hard drive in my new desktop, and once again, am enjoying an almost instantaneous boot up.

I've come to rely on them for hardware and software advice now, too. They advised me on how to pick the right webcam, and the right HP laser color printer (even though they don't sell them.)

There are some things you just can't get when you buy online that you'll get when you buy from a reputable local company. You'll get a quality product and the sum-total of their experience.

They sell quality used computer equipment, too. My advice: give Bits n'...

I am SO thankful for Bits n' Bytes! I had the most horrible thing happen to me, my computer got hacked & like most stories go with hackers, they had a heyday stealing money, purchasing gift cards, ipads, jewelry, you name it, they went to town. I desperately called Anthony at this shop & he was the kindest, empathetic, problem-solving person, which is exactly what I needed in my hysterical state of mind! He worked & fixed my entire computer system, determined that the hackers ACTUALLY got into my home network & took over my computer behind the screen while I was sitting right there. Be aware this can happen!! Your network administrator password on your actual router (not on your wifi password you give to guests, but the actual ROUTER itself) has the same sign in & password as every other router out there unless YOU change it. Everyone's user name is Admin & everyone's password is password. Every internet provider should make it known to their customers to get in immediately & change this. Thankfully, Anthony was able to get me all fixed up & I highly highly recommend this company. Everyone in there is amazing. They also have great deals on computers for the big problem of Windows 10 no longer being supported as of 10/14. Go in there, hackers are NO JOKE. Thank you Anthony!! You...