Wingstop — Restaurant in Arizona

Absolutely unacceptable experience at this Wingstop location.

My wife placed a large family order of 40 wings and 2 large fries after a long, exhausting day with our kids. We arrived around 10:45 PM to pick up our order and decided to check it before leaving. The wings were fine, but the fries were dark, rock hard, and tasted completely burnt. We politely asked for the fries to be remade, only to be handed a second batch that looked and tasted exactly the same, as if they simply dunked the original ones back in the old oil to “reheat” them.

It was obvious that the fryer oil hadn’t been changed in a while, and there was no effort whatsoever to deliver a fresh product. What’s worse, this isn’t a one-off incident. Every time I come to this location close to closing time, the quality is noticeably worse. It seems like the entire crew, made up of apathetic careless teenagers, has no interest in doing their jobs properly after a certain hour.

This is not a cheap fast food spot, and when I spend my money, especially after a long day, I expect basic quality and effort. What we received instead was lazy slap-together food from a staff that clearly doesn’t care about the customer, the brand, or their own standards. The same complaints are echoed over and over again in other reviews, yet it’s clear that management either isn’t listening or simply doesn’t care.

This experience was the final straw. I will be reporting this location to Wingstop corporate, franchise or not. Enough is...

This place is straight disgusting. They can’t handle anything and they are complete liars. I was door dashing tonight came in FIRST thing I did was ask how long. I don’t mind leaving and unassigning moving on especially when I have another order in the car. Well told 6 mins waited almost 30 mins the lady was beyond disgusting and got a horrible attitude with me like I was explained nicely that I had asked prior and throughout and it was the same thing over and over oh few minutes waiting on fries. Nicely I explained to her to please be more thoughtful to us doordashing we don’t get paid hourly or to wait, and if it had been longer I would have been fine and on my way the lady then wanted to argue and said she doesn’t get paid hourly too at all, uhm, really that means you get salary obviously which is better I’m not getting anything at all besides wasted time. She was so u professional she stated her name...

This Wingstop location is by far the worst I've been to. I don't order from here often, but when I do, my order is always missing something or entirely wrong. I've been going to various Wingstop locations for about ten years now and this one in particular can never get it right. My food is cold regardless of whether I get it delivered or pick up in person, and somehow there is always an issue with the order.

For instance, tonight I got it delivered and the delivery was 20 minutes late, the food was cold, and I was missing an item from the order and have to go drive down to the location to pick up the missing item. If this was a one off thing I wouldn't think too much about it but it's literally every time I come here. I think I've learned my lesson at this point and will not be returning to this location, and I advise anyone looking to order from here to...