Mountain Mattress & Furniture — Local services in Four Corners States

I would have rated this store a four until we had an issue with the head board of the king bed we purchased. One of the posts separated right down the middle, went into store and discussed problem with Jo, that was almost three months ago now. We were promised a new headboard but it would have to be ordered. That was fine and I understood it would time a few weeks (their claim not mine) and I was ok with that. Each time we ask about the replacement headboard we get a different story. We’ve heard “it’s ordered to it’s on a truck to it came in and it’s buried in our supply trailer outside to well we don’t know.” It would be very helpful if SOMEONE in charge would actually know what the hell the status is on incoming orders! My wife stopped in recently and spoke to the owner Randy when he snapped at her with attitude saying “it wil get here when it gets here” REALLY?? The best excuse I received from Jo was “it’s on the truck from the factory but we don’t know when the truck will get here” that was four weeks ago. Perhaps the truck driver went on vacation..... The bottom line here is this company seriously has no clue or they just flat out don’t want to be honest and provide good customer service. We were very happy with out purchases there until this issue came up with the headboard now they just don’t care very much. I guess once they’ve got your money, you’re just not important anymore!!! Won’t be shopping here ever again nor will we recommend them to our...

I purchased a mattress and paid for a delivery fee. I made arrangements to have it delivered 10 days later when I had room. I was told I would receive a call on the arranged delivery date stating what time it would be delivered. Later that day I still received no call so I called them. I was given a time and did receive a call from the driver stating he would be here in 10 minutes. I told him I would be here. After about 40 minutes went by I called the driver to see if he was lost. He stated that he delivered the mattress and someone I knew said he knew me and would take the mattress and give it to me. The driver stated I already had it. He delivered to the wrong address and gave my mattress to a complete stranger. I told him that. He went back and luckily the mattress was still there and unopened. When I checked my statement the person taking my order wrote the wrong address which was not even close to mine. What a stressful day. The driver was very polite and fixed the situation that occurred due to the fault of the sales person. This could have turned out bad since I was told my mattress was the last one in stock which is why I made an...

My husband and I needed a mattress for our RV and they made the most beautiful custom mattress for us... it fit perfectly in our room and it is beautiful and comfortable! The service we received when we arrived at the store was extremely courteous from beginning to end. The delivery people were awesome and careful and respectful! We also bought a beautiful dresser that they delivered to us in another part of the state (as we live 3 hours away from the store) They arranged delivery for it and made it work perfectly! Aaron is top-notch and we would recommend him and this store to anyone who is in need of furniture, Unique Home Decor ,mattresses you name it this store...