PACK & SHIP ETC.- FedEx, UPS, DHL, USPS — Local services in Four Corners States

THE ONLY REVIEW YOU NEED TO SEE. I have been a customer of Pack & Ship for probably 8 maybe 9 years. My company builds motion control systems for photography and my clients are all over the world. Kris and his team are amazing, and I refuse to go anywhere else. A good amount of what I bring in would be considered oversized, and they have no issues shipping anything of any size anywhere. Recently I had to ship two large 250lb 7 foot tall motion control robots to the United Kindgom. Kris and his team build custom crates for the project, brought them to my house, packed these enormous beasts, and even arranged the freight truck to come pick them up. Kris, the owner, stayed until the boxes were picked up by the freight, and while the freight company was about 3 hours late, he stayed until he was 100% sure the boxes were on their way and that the job was done right. Another recent shipment involved about 800lbs of steel and parts that had to be in Europe within 3-4 days, also, the parts needed some sorting to be delievered to two separate locations. Once again, Kris and his team were up to the challenge, and when I arrived to the destination in Europe everything was exactly where it was supposed to be, safe and sound. Dealing with volume? No sweat. Several years ago I successfully launched and funded a Kickstarter campaign and dropped off over a hundred boxes with a list of recipients, and Kris + team knocked it out, not one single package was damaged or lost. Whether it is shipping a present to your niece, or a 7 foot tall robot to the united kingdom, these guys can be trusted to get the job done, they will find you the best rates, no job is too large. Kris and his team are always friendly and professional, and my company has developed a working relationship with Pack & Ship where they feel like a world class managed and highly effective part of this organization. However, lets see how his team feels when I shoot them an email after this about shipping a 10 foot tall 500lb cactus. ;) To Kris and your team, thank you guys for everything, your hard work and efforts are a part of the success of The...

I have been coming into this shop for 15 ish years. Went tonight with a very large package that I was returning. I used the same box that UPS delivered originally to me. It was pretty beat up. The owner sees the box and very loudly says “what’s that” pointing to the box. Starts stating they won’t take it. Luckily the UPS fellow was there and indeed accepted the box for a return shipping. He never spoke to me, he never made eye contact with me. It was as if he was angry. I won’t go back in there

Bummer because as I said I have been loyal to his shop for over decade. Why be so rude? Why not calmly ask the question? I felt as if I was in trouble. Thank goodness for the UPS fellow

Edit- to be clear I have no intention of ruining a business, any business, as you claim I do. Seems you are doing a good job yourself being so disrespectful to customers

To be clear regardless who called UPS from the back room, the he was there . . The young UPS driver looked at the box and smiled, said no problem I can take your box.

A man flailing his arms with a short rude loud voice does not hurt my feelings.

My feeling were not hurt, are not hurt.

The behavior offered from the owner was insulting And rude at best!! Deserves 0 stars !!!n

It’s not about feelings it’s about...

Recently we had Pack & Ship box up, and send a package to Israel through DHL, per our request. Long story short - DHL did not contact the receiving party when it arrived in Israel - which was 2 weeks after the promised date. Instead DHL shipped the package back to us, without notification to anyone. This package cost $250 to send. All of a sudden, it was back on our front doorstep. We took the package back into Pack & Ship - and asked what had happened. Chris did an investigation, and found out that DHL did not follow its own policy - did not have any record of even trying to contact the party in Israel that the package had arrived, or even us to let us know here in the U.S. that it had arrived.

Chris at Pack & Ship took the problem on to fix it for us - Pack & Ship resent it to Israel without any further cost to us, through the Post Office, and it arrived as promised.

I highly recommend Pack & Ship to send anything you may need overseas. They did not have to, but they took responsibility, and made sure we chose a better service to get it there.

Chris especially went to bat for us - great customer service! ...