WME Village 8 — Local services in Four Corners States

This is not the reviews I want to give but the review I have to give. This is not a good theater. As someone who treasures the movie viewing experience, I have come to expect certain standards that should be upheld in movie theaters. This theater holds none of my standards in high regards. The biggest thing for me is the cleanliness. Honest to god I don't know if the seats or the carpets have ever been cleaned. The floors are covered in day old popcorn, the seats are not just stained but are left with residue from old food and candy. It's horrifying. My own mother will not go to this theater unless she has too and if she does, she brings a towel with her to put on her chair. It's that bad. The bathrooms are atrocious as well. The men's bathroom has no-flush urinals. Pee just sits in them and does not drain. Some of the seats in the theaters are not bolted down and rock back and forth (and not in a good way). It's things like these that make me never want to come back here. But that's the thing. If I want to see a new movie, I have no other choice in theaters. The other WME theater is in Show Low and sadly it is just as bad. These theaters have a monopoly on the movie theater business. They have no competition and they clearly use this to their advantage. They do not care about this theater or about the experience they create for their customers. As far as I can tell, this is a cash grab. This is taking advantage of the limitations of a small town.

If the owner truly cares about movies and their customers and wants to give them a good experience, put some money back into your theater. Get new seats, have someone come clean your carpets, fix your bathrooms so pee does not fill your urinals, train your employees to uphold cleanliness standards. This place is not a lost hope but until we start to see some change and care put into this business, I will not be returning. And if you are thinking about visiting this theater, I would also urge you to not go. If we continue to give this place our hard earned cash while we do nothing and demand nothing, this theater will...

So disappointed at how much this place has been allowed to run down. It's not just because of covid either. The last time we went there was a very substantial leak in the ceiling that was constantly dripping through the whole movie. We told the staff and no one seemed to care. They didn't even put a bucket or anything under it to catch the water, just let it go all over the floor. The dripping was so loud at times that it was distracting from the movie. I went to use the bathroom and the bathrooms were clean but very run down as well. I went to go wash my hands and the only faucet (that isn't a push on and then it turns off automatically in a few seconds) almost fell backwards off the faucet seat because it was broken or poorly attached. This was the nicer of the two theaters in the Show Low/Pinetop/Lakeside area and now both of them are so ran down that going to a movie isn't even enjoyable. I'd rather stay home and rent a movie. I'd give it zero stars if I could.

Update: after recently going to the Show Low theater just to see if it was any better than the Pinetop theater and I was pleasantly surprised by new and very comfy seating in at...

We have been attending this theater for years. Last night we went to see a movie and as usual there was no o e at the front window. There was a sign that read to purchase tickets inside. There was no one at the ticket stand just inside the door so we went to the concession stand. We were Informed we needed to wait for whoever was selling the tickets. We turned as the manager was approaching the stand. Several other people came in and we asked to purchase tickets for the show. It along with the next showing were sold out. Always happy to see a business succeed we were happy to hear this. I started to ask about purchasing tickets for the next day when the manager said he would take whoever was ready. Then he laughed and the people behind us laughed. I was stunned. As many times and years of being good customers, cleaning up after ourselves, not talking during the show, purchasing tickets to see a second show instead of walking in for free and powering our cellphones off during the movie had we ever been so disrespected. We left. We will see the movie at...