Planet Fitness — Local services in Frankfort

I have been a member of planet fitness for several years now. The quality of equipment and facility have always been wonderful. The staff are always extremely friendly and happy to assist. Not being the most advanced in fitness it has been a great place for me to exercise while learning more.

My recent experience with planet fitness has been rather traumatic though. What started as a friendly acquaintance and pleasantries with another member turned into a situation of harassment and stalking. Two verbal complaints were made to the staff, one in which I asked an employee at the desk to fake a conversation with me as the perpetrator (48 years my senior) was asking me to walk outside to their vehicle. The next day I called the gym asking to speak to the manager to discuss that this harassment had escalated.

Upon arrival I noticed that perpetrator was exercising in the gym with full view of the door and he watched as I entered the facility and continued to watch as I discussed my complaint with the manager. During this complaint I informed the manager that the perpetrator had verbally asked me to drive with him around town, go to his car, and even recited characters from my license plate to indicate that he knew I was at the facility. He expressed his sympathies and concerns that this behavior should not be condoned. He asked that because we were being watched by the perpetrator that I return at a later time to give a statement that he could pass along so they could follow procedure.

The next time I came to the facility to give my statement I was introduced to the regional manager. She claimed that she was unaware of my situation and that a statement would not be necessary. She was going to speak with her boss as she had no doubt the other member would be banned from the facility. Later that evening she called to inform me that they could only give the perpetrator a verbal warning and she had personally warned him that if he spoke to me again he would be banned.

For several weeks I had to endure seeing the perpetrator at the facility. At times he was only 20 feet away and clearly able to see me exercise. I have had to leave the facility once or twice with a shortened workout or tears in my eyes at my growing discomfort. I even informed the regional manager who claimed she could not do anything since he had not spoken to me.

On a recent visit the perpetrator did walk up to me in the middle of a crowded day, all smiles as if he had done nothing wrong and attempted to speak to me. I immediately yelled that he needed to get away from me and ran to the locker room. I was assisted by several women in an attempt to open my locker as I was having a panic attack. As I left the gym I saw the perpetrator speaking to the manager. When leaving I called the regional manager updating her of the situation as well.

I am aware that the facility has canceled his membership. This experience has caused me a great deal of stress and trauma that no one should have to endure when reporting an act of harassment. I hope that in the future Planet Fitness handles claims more seriously so that others do not have to experience...

I joined yesterday and am already disappointed with this place. I walked in and asked if I could watch a soccer game on any one of the 20 screens they have available, and was told no. So I continued with my workout and discovered that there are no bars available for bench press/deadlift/etc.. I then discovered that the 75lb free weight is the largest available - when I asked about this at the desk I was told it was due to 'liability' issues - it's a gym! (Never mind the fact that I had to sign a liability waiver when I joined). I am by no means a freakishly large, weight slamming bodybuilder - but I am experienced and I use moderate-heavy weights at times. It's disappointing that this gym does not have that option. There are all of these inspirational signs everywhere saying that they don't judge anybody, but apparently that doesn't apply to folks like me. The only positive is that it's cheap at $10 a month - but they really ought to start catering to a wider variety of gym users, and not discriminating against those who have...

Very clean and peaceful. Great place to work out. Fairly affordable. Nice facilities included with the basic membership. I like that you get a full changing room and showers.

The staff are generally friendly, and you van tell they are happy there.

Complaints: There are some safety issues at play here; The safety clips on the treadmills are so weak, that if you were to trip, it would come right off your clothing and fail to disengage the treadmill as intended.

They do not enforce PF dress code. But this is Franfort. Everything's chill, I suppose.

There is a stretching apparatus that you sit on, which has loose bolts and has become very wobbly. I voiced my concerns to the staff, but did not feel like I was listened to, and problem has yet to be addressed.

They play utter junk on the TVs mounted on the ceiling. Just basic TV stations running ads. (Oh my god, the ads.) I feel like I am being brainwashed. At least they could play something pleasing to the eye?

I've had some issues with the Wi-Fi here. It doesn't seem to...