Verizon — Local services in Franklin Township

Go to an actual Verizon corporate store. Do not go here. Horrible, everything was absolutely horrible. Went into the store for my free upgrade. I have had many upgrades over the years, at various Verizon stores and have never had a bad experience. This experience was beyond bad, it was straight up awful. From the very beginning of my interaction with Tyson, I could tell he was either new or was just in too much of a rush to get to the other store in Springfield he normally works at to really be informative and helpful. I informed Tyson that I was there bc we were due for a free upgrade on our account. He looks up the account and says ok you can get the iPhone 16. He also informed me that I wouldn’t need to trade in my old phone, that I could keep my old phone, while getting a new number on the old phone(for my kids use) and get the free upgrade and the bill would stay exactly the same. Thinking he obviously knows better than me, I obliged, and kept the old phone and took the iPhone 16. After calling his associate Chris over to help him figure things out a few times, he says we’re all set. Keep in mind, this is as he’s putting his jacket on and rushing out the door to get to the store in Springfield. So I confirm ok we’re all set, everything with both phones is good to go, and he says yes, and we’re both on our way. As I get home, I realize I never even got a receipt, I have nothing, and now both phones are hooked up to one phone number. They’re both receiving the same texts, calls, etc. So I go back to the store the next day, and a friendly man named Justin helped me. He couldn’t for the life of him figure out what the 2 employees did the previous day. He couldn’t even find a record of me being there, of the upgrade, nothing. He finally makes some phone calls and figures some of the debacle out. He realizes they never even set up the old phone to the new number. So they were both connected to one number bc Tyson never took the SIM card out of the old phone and gave it a new one. He basically did nothing, except rush to get though me and get to his other store. Justin fixed that issue for me thankfully. Come a week later and I’m realizing this phone gets super hot, super quick, something doesn’t seem right. So I go back, and see Andrew. Andrew was also extremely friendly and as helpful as he could be, but Tyson messed up so bad, that he could only do so much. Andrew looks over our account and again, cannot figure out what Tyson and Chris did. He says he can’t find any record of an upgrade or anything. He finally realizes Tyson never did an upgrade. I was being charged monthly for the IPhone 16, the new phone. I was also informed that bc I was upgrading I could’ve had the iPhone 16 pro, yet I was never given options the day I initially went in for my upgrade. I was also informed that Tyson never put the mandatory 30 day protection plan onto my account-he literally did NOTHING. Andrew was able to make some calls and get the 30 day protection put on and get the phone back to being a free upgrade, but now I’ve spent over 5 hours at this place in the past week and have since found out that I actually had other phone options, but bc I’ve already used this phone, there’s nothing that can be done. Long story short, save yourself some sanity and go to a Verizon corporate store not TCC VERIZON in Clinton. Again any other upgrade I’ve had in the past, at other stores were a breeze. This has been a complete nightmare!!

*UPDATE: I followed up with 3 phone calls where I left a message and call back number and an email to the generic 800 number and email provided on this thread. It’s 5 days later and I still haven’t heard from anyone, not TCC, not the TCC for Verizon store in Clinton owner who replied to this thread, not Verizon, no one. This just proves how little they are concerned with their customer satisfaction. Please save yourself a lot of time and energy and frustration, and go directly to an actual Verizon corporate store. This place has actually left me regretting being a Verizon customer, which I never...

It has been the worst experience with Verizon. I have been customer for 20 years. Before Christmas we went to purchase 2 iPhone 12 Pro. The manager Riddle helped us. He told us we could change our plan at no extra cost to unlimited. We would get our phones in a few days. They would call us. So after a week we got our bill and it doubled in price. So we called and spoke to Riddle and he told us that we needed to speak to Verizon billing. It couldn’t be the phones. So we called Verizon they told us the billed had increased as a result of the change to unlimited and it didn’t include the phones. So we went to the Verizon store 2 times and every time we missed Riddle. There was no one in the store that could help us. According to the employee’s we needed Riddle. We left our phone number to call us and he never called us. Finally we got him on the phone at which point he said the phones should have been picked up in 15 days and that there was nothing he could do. We had to speak to Verizon to reverse our plan which they will do with an extra cost of $40. Also we don’t have phones. Riddle told us we can not have the phones since we didn’t pick them up within 15 days. Something he forgot to tells while he was too busy answering the phone and doing other things while we patiently waited him to finish out transaction. I strongly recommend you don’t go to the location and don’t do busy with them. We will be moving our business to...

Was fooled by believing they were honest. Sold me a device for home internet. Was told if it did not work at my address I could return it. It did not work, so I brought it back. Then they said I COULD NOT return it. Called Verizon and they literally told me the store was lying and it could be returned. Nothing but used car salesman style scams to sell nonsense to customers. Have tried calling and going back but they continue to perpetuate the lies. DO NOT but anything from a Verizon store, especially the Clinton Walmart store or the Bridgewater Mall store.

Follow-up: They replied with the standard response, which you can read below my review. I emailed them several days ago with a full explanation of what happened and included my email and phone number. CRICKETS!!!! Anyone surprised?

Another new twist. Called the number they so eagerly provided to help rectify the situation, and they are not the correct department to call. After explaining for 20 minutes the weeks of nonsense I have been through, I was transferred to another number. After about 5 minutes on hold, it disconnected. I WILL NEVER do any sort of business with Verizon, especially the TCC store, again! I highly recommend you do not either. They will do anything to sell you something, nothing to support the sale or...