I walked in and was immediately greeted by a friendly young man who looked happy to be at work (no sarcasm). I told him what I was looking for, expecting him to point to it, but instead he said follow me and walked me to the filters helped me find the size and explained the difference in the two brands. The young lady that checked me out was also friendly and efficient. I am writing this bc I walked in the big box for the same thing last night and not one associate spoke to me or offered to assist the entire process even had to self checkout. ...
Read moreI rented a uhaul from Ace in City if Franklin today Oct 5 2019.I was over charged by 80.00.Call and was told I had to call Uhaul.How do you represent a company and rent their products and I have to call and get it straightened out is beyond me.This is the 3rd time you guys have messed up.The time before I was over charged mileage and once again was told I had to call and straighten it out.The time before that I was charged twice.This is the very last time I will rent a uhaul from your establishmet.Very dissatisfied. Poor customer service ever in...
Read moreToday is the 9th of Jan. 2025. I ordered two HVAC filters and went to pick up about noon. When I came in I told the cashier I was there to pick up an online order. She just looked at me and pulled out her phone. She asked my name and brought up my order. She told me I had 1 filter. I said, no, ordered and paid for 2. I showed her my phone to confirm, then she told me her phone only had 1. She went to the back and bought out the 2 filters I ordered. It seemed as if I was a bother to her. Not very good customer...
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