Walgreens — Local services in Franklin

I would give no stars to be honest!! Long wait just to talk to Pharmacy staff. There is a national shortage on a medication(Adderrall) I take and simply wanted to know if they could fill my prescription. I normally use Walmart and they have been out for over a month. They suggested I just call around so, I unfortunately tried Walgreens Pharmacy in Franklin, VA. Was long wait on the phone just to reach someone in pharmacy. When I did finally speak with pharmacist, was told they don't give out that information. He did say, if my Doctor needs that information he could call them and they would provide that information to him or he could e-scribe them for the medication and if they couldn't fill it they would notify him. This makes no sense! Then it would take two days just to be told Walgreens couldn't fill it. Then where does that leave me? Two days later calling myself different pharmacies to try and locate the medication?

So I just hung up and, no joke, spent 4 hours calling pharmacies to finally locate it at Kroger N Main Suffolk(10 stars for them). They were all excellent, courteous and helpful. Except Walgreens in Franklin! I didn't care how many pills they had in stock and that wasn't what I was really asking. They made me feel through out the call and after like I was doing something wrong. I just wanted to know if they could they fill my prescription or not! They were very rude and the ONLY pharmacy that wouldn't say if they could fill it or not. They made me feel like a criminal honestly.

Do they really think my doctor has the time to spend on the phone( for me it was literally over 4 hours!) to call pharmacies or send multiple control escripts(which pharmacist did suggest) to different pharmacies and see who could fill it or rather bombard my doctor's office with faxes saying they were out and couldn't fill it?

Walgreens in Franklin VA only pharmacy of the many and I mean many I tried calling that was rude, not helpful and really their only answer made no sense given the known national shortage!!!

Never again will I call or even go into that specific Walgreens to make any purchase from the store...

One of the worst pharmacy's I've ever experienced. My medications are never filled when the website tells me they'll be ready on spasific days and times. So I always end up having to wait in the parking lot or told to come back after their lunch. It wastes my gas and time every single time. They are always under staffed. I've been given someone else's prescribed medication before. Now their closed on the weekends and sometimes close early on weekdays. It's incredibly frustrating when you have medications that can only be picked up on specific days, that sometimes fall on weekends. Some of my medications have to be called in each month because they type of medication they are but when you call they don't answer their phones. I've waited for up to an hour and then a half on multiple occasions just to be hung up on. Their drive through is closed on and off making it challenging for those, such as myself with disabilities. They are the only pharmacy in Franklin that takes my insurance. The store really needs to expand their pharmacy and hire more staff. The staff has gotten better with being professional and polite but they are clearly over worked, it's just awful. I don't have any other options locally to go to other than...

Went in today, prescription was not ready, person at the drive thru was very rude and loud. Made the comment "Do you realize we have 85 people ahead of you!" Statement unprofessional and down right rude. Walgreens you really need to check this employee. One more thing, she lied and said my doctor had not called in the prescription, but when she saw me pull out my phone, that's when she said, let me go check. When she came back she then told me, we just checked the voicemail and we have it. I just want her to know your character and integrity plays a big part when dealing with medication. If you're frustrated and can't handle customers, please go home and find a more suitable job before you make a medication error at the drive thru. Please don't holler at the customers because our money keeps you employed. At this point, I do have a choice to get my refills somewherelse. By the way, i didnt see 85 people waiting, please take your frustrations out somewherelse. Your behavior was unexcusable and unacceptable. Never had a problem with...