Fink's Jewelers — Local services in Franklin

I recently got my new Rolex Explorer from Fink’s and have to recommend them for their wonderful customer service. I was a very indecisive customer but they went above and beyond to work with me to find exactly what I wanted. I cannot say enough nice things about Janette the store manager. To start any time she is in the store she is the most wonderful and welcoming person ensuring all your needs are met. I started my Rolex journey in April when I first decided I wanted an Explorer for my upcoming birthday in July. I knew a Rolex would require a wait so I went in and met with a sales associate to build my profile. I decided I wanted a steel Explorer 36. A classic and understated watch with a great history. I know there was no exact time line when buying a Rolex but said ideally I would like one in late summer. Very surprisingly a few weeks later I got a call that they had a watch in and wanted to offer it to me. I was not planning to buy anything until July and I had recently been looking at the two tone Explorer so I made the decision to pass on the watch and ask to continue to wait for a two tone Explorer. I have seen many stories online saying turning down an offer from an AD is the biggest mistake you can make and you will never be offered another watch. However, I believed Fink’s was an upstanding business and would not treat customers in such a poor manner. As my birthday got closer I started looking at more models and decided I also liked the Yacht Master 40 as well. I went back to the store again to update my profile and said that now I wanted a Yacht Master or two tone Explorer whichever came in first. By the time July came I had not received a call for either watch. I untimely decided I really liked the classic style of the steel 36 Explorer so once again reached out to my sales associate to update my profile but didn’t hear back. I then reached out to Jeanette directly to follow up. She informed me my original associate was no longer working there and connected me with Brock. I had Brock update my profile and after just a few weeks he called with the great news that they had a watch to offer me. I am so grateful that they worked with me while I kept changing my mind. They truly proved all the Rolex AD horror stories you hear about wrong. I highly recommend them and will be a repeat customer for future...

Recently my husband and I had the pleasure of purchasing a Rolex Sea Dweller from Finks Jewelry, and I cannot express enough how exceptional the experience was for us. From the moment we stepped into the store, we were treated with the utmost care and attention.

Finks Jewelry went above and beyond to ensure that our experience was nothing short of extraordinary. We were greeted warmly and taken to a private Rolex-only area, where we eagerly awaited the unveiling of our timepiece. The attention to detail was impeccable, from the customized unveiling to the personalized fitting.

What truly set this experience apart was the genuine passion and expertise of the staff, particularly Elisia. Her enthusiasm for her job and her extensive knowledge of Rolex timepieces made the entire process enjoyable and informative. Not only did she guide us through the features of the watch, but she also took the time to show us the authenticity markers, ensuring that we felt confident in our purchase.

Additionally, Jannette's warm hospitality made us feel right at home. She took the time to ensure that we were comfortable and satisfied with our purchase, adding an extra layer of care to the already exceptional service.

Having purchased my first Rolex at an Authorized Rolex Dealer in Dallas back in 2019, I can confidently say that the experience at Finks Jewelry surpassed all expectations. The level of attentiveness and professionalism demonstrated by the team was truly unparalleled.

Moving forward, I can say with certainty that I will only be purchasing my timepieces exclusively from Finks Jewelry in Franklin. Their dedication to excellence and commitment to customer satisfaction have earned my loyalty indefinitely.

Thank you once again to Elisia, Jannette, and the entire team at Finks Jewelry for making this experience one to remember. Your passion for what you do truly shines through, and I am grateful to have had the opportunity to be...

I recently had the pleasure of purchasing a Rolex watch along with a few other beautiful jewelry pieces from Fink's Jewelers in Franklin, TN, and the experience far exceeded my expectations — thanks in large part to the exceptional service provided by Laylin, the sales associate, and the store manager.

From the moment I walked in, I was greeted with professionalism, warmth, and genuine care. Laylin was incredibly knowledgeable about the Rolex collection, taking the time to guide me through different models, features, and styles. Her expertise made it easy to find a timepiece that perfectly suited my taste and lifestyle.

What truly set the experience apart was Laylin’s attention to detail and dedication to making everything feel personal and special. I never felt rushed — only supported, informed, and valued. Every question I had was met with patience and respect, creating a stress-free and truly enjoyable shopping experience.

The Rolex watch itself is everything I hoped for — timeless, elegant, and a true symbol of craftsmanship. The additional jewelry pieces I selected were equally stunning and clearly crafted with care.

While the products speak for themselves, it’s the exceptional customer service that made this experience unforgettable. I highly recommend Rolex and the incredible team at Fink’s Jewelers, especially Laylin. If you're thinking about investing in a Rolex or any fine jewelry, you’ll be in the very...