David's Bridal Freehold NJ — Local services in Freehold Township

If there was a way to only rate the alterations portion because they were rather rude. Before they began altering the bridesmaid dress, it fit fine, zipped up like butter but a little stain upon arrival that they swore they'd take care of. Grace, the seamstress who worked with me on all three occasions was nothing but unhelpful, rude and downright ignored me multiple times when I asked her to explain things. She said she could add boning to my dress to be supportive, and alter the top to be fixed properly in June along with being hemmed. I got a call a few days later, asking for me to move my pick up date because they were down a seamstress to 24th of July. Last week, I went to pick it up and they had handed me an unfinished sewn dress that was still open in the chest and somehow gathered more stains. Grace and her crew cut the dress too tight in the chest to where my friend and I had to pull it tighter to get me in. Seams were popping and there was no boning. Grace then proceeded to lie to our faces about not cutting the dress only to have an heard argument with a worker in the back who confirmed she did cut it, then come back out saying it wasn't cut until we told her we heard her arguing. She said we could order a new dress to get it fixed. She couldn't order it and then told me she could take it out an inch on each side and it would be ready this week.

I gave her the week to fix it, only to somehow receive a dress that was even tighter in the top, stained even more on the sides and the top of the neckline as well. Seams still popping. One side of the dress wasn't high enough and Grace's solution to the issue was to tell me to stitch fabric to my bra to cover it and 'No one will notice.' I told her I won't do that at all and she proceeds to pin the fabric to my bra to 'prove her point' that no one can tell. News Flash. My friend who came with me, noticed it more than five feet away and asked me about it. Grace then proceeded to try to offer me another replacement dress, only to not be able too and went 'Oh well.'

I will never step foot in this David's Bridal again. It's such a shame considering the rest of the staff was beyond friendly. They were fantastic! The Alterations department is truly a nightmare. If one must buy from them, learn...

This specific location was highly recommended in NJ Bridal groups but was easily the worst experience I’ve had at any David’s Bridal. Their selection and size range is limited. The attendants are HORRIFIC, unprofessional, backhanded body shaming, and ignoring anything you tell them to push what they think you should like. I would recommend going literally anywhere except for here.

We were looking at mother of the bride dresses in a specific color range (orange, pink, yellow)/not too glitzy and the attendant only showed us dresses that were the exact opposite (dark gray, green, blue, completely sequins).

We were also looking for bridesmaids dresses of a particular style, and the attendant kept showing us dresses in styles/fabrics that we said we didn’t like. Two different size girls were there (size 8 and size 22) and EVERY dress the attendant pulled for them was two sizes too small, while she would make comments about “well when you order it and it actually fits right”. I’m sorry but how do you not carry a size 8?

The second we said we were going to take a couple of pictures/think about our options and order later (because there was not a single dress that fit anyone available, and we were getting tired of the attendant bring dresses she thought we should wearwhat we asked for) she huffed, walked away and never returned, as if we were a huge inconvenience to her.

On our way out we saw the bride behind us pick her bridal dress. Immediately after ringing the bell her attendant asked her about booking alterations and if she was planning to lose weight for the wedding. As if asking a beautiful, happy bride, who was wearing a dress that looked great on her if she was going to LOSE WEIGHT wasn’t insulting enough, the attendant walks away and picks up a flower girl dress saying “now this is the flower girl dress you’ll buy, it matches your bridal gown” while this poor bride is politely declining saying they don’t even have a flower girl.

This is genuinely the most offensive and insensitive customer service I have seen in retail. 0/100 recommend...

Cat went above and beyond during her time with me shopping for my wedding dress. she made me feel beautiful, comfortable, and helped my vision for my dress come to life. Cat was so sweet so and overall we would recommend her to everyone! after my first appointment I had 2 dresses I loved. we rescheduled for a final decision appointment which was today. Today during my appointment with the 2 dresses I had, a much older sales associate with black rim glasses and overdone lips was helping a bride directly next to me, and walked over to my bridal party and took one of my dresses for the other bride. then she came back AGAIN and took another dress from the 2 I was deciding on. I DIDNT EVEN CHOOSE THE DRESS I WANTED OUT OF THE 2 YET and the bride directly next to me now had my dress on… i was so taken back this was so unprofessional and rude and my maid of honor went to the front desk privately to share what just happened….. the store manager Isabella addressed the sales associate immediately and was very sweet to me. HOWEVER the sales associate CAME BACK OVER TO US CAUSE A SCENE trying to tell us her taking my dress is what “they do here” “we share” This was a horrible unacceptable and disgusting experience. you do not take a dress from a bride during her final decision appointment when i am there specifically for these 2 dresses only. I didn’t choose the dress out of the 2 i wanted and this women ruined my appointment. Have the decency to wait until my appointment is over and my decision is made before you take a dress from me? not to mention to put another bride directly next to me in my dress. when my appointment was specifically for my decision on these 2 dresses. This made me not want to purchase anything and that sales associate was bitter, old,...