Horrible experience at this casino. I am visiting Fresno for work and read on the reviews of this casino; I was informed this hotel was worth a visit, I was informed wrong!
The food was not bad for the price, I played a few games of blackjack, friendly dealers. I'm a big tipper and probably the only one who tipped.
The main reason I visited was for the poker, there was a wait list and only one game available, so I put my name on the list for the 1/3 no limit, after an hour into playing BlackJack they opened a new table. Great table, great players, friendly attitude, and the dealers were VERY friendly. The floor not so much. We had a great table going and our chip leader was relocated to another table which we all were upset (including him), to see him go, then when another chip leader was instructed to move he threw a fit requesting NOT to be moved, because our table had action. The floor told him he had to move or he couldn't play, so the player pulled his chips and left the game; about 5 of the players at the table commented how the action was all gone and there were no chips to play against. I was the only chipleader at the table ($480ish) - at this point I made a joke to the floor saying the table denies the move of the chipleaders to the floor (Her name was MeeMee) - at this point she told me if I had a complaint/problem I needed to step aside and address her. I told her up front it was ridiculous and defeated the purpose of most of us wanting to play because the casino (or her) was killing the action - she gave me negative attitude and said "If you don't like it don't play here," at which I commented Yelp will be hearing about my rating.
At this point she gave me an attitude and I asked her for her name, which she immediately covered it up (which of course I already knew it was MeeMee) - I told her I'm from out of town and play at other poker rooms, including Vegas and from all my experience playing over 10 years in card rooms this was by far the most unprofessional; at this point she asked me out loud for the table to hear, "If you play in Vegas, why are you playing at a $1/3 table?" which pretty much was taken as an insult, the majority of the tables, including dealer heard it and even saw it as a "low-blow." At this point 4 of the players who had a stack cashed out, and I followed there-after.
All in all, the dealers are amazing, the insult I received from the floor basically calling me "poor" on how she addressed it, was very unprofessional. I told her I wouldn't visit the casino again for the remainder of my visit in the city during the week, she basically said "GOOD." - I tipped the dealer over $75 after I cashed out proving to her how much I was there for fun, not for the money; the floor took the fun out of my visit, I rate this casino in the negative if I could...I suggest if you go, the floor will do whatever it takes to ruin your time.
Oh, and another funny thing, as soon as I picked my chips up and left she told the cashier to put a "on-break" sign on the cage...talk about a...
Read moreWent to this casino when I was visiting a girlfriend in Fresno that I went to law school with. I am from Washington State where we have LOTS of casinos and card rooms so I came here expecting to be let down. Luckily, that is not what happened at all!
This definitely has to be the best nightlife option in town. I loved gambling and the opportunity to play poker, and a few different blackjack games. Won money so that was great! Who doesn't like going and being entertained with a buy in of $350 for more than two hours and coming out a few hundred dollars ahead?! Good vibes from other players at the table made playing cozy and enjoyable. Appreciated the diversity and the positivity of the other players. Hard to play in card rooms with obnoxious drunk or rude people, or regulars who don't welcome new players (even when I play exactly by the book).
I was in a great mood after the fun at the tables and went to the bar to eat and loved the steak and eggs. They were cooked perfectly and meat was tender with little fat.
Service was amazing both in the food area and on the tables. I would definitely recommend this casino to anyone looking to have a good time and eat great food in Fresno. I will definitely come back any time I happen to be...
Read moreMy entire office has been going here about once a week for lunch. Unfortunately we continue to give them a chance to get things right. I would say 99% of the time the food is horrible, they really need kitchen staff that knows what they're supposed to be cooking. I have on two occasions got chicken that was not fully cooked. I have ordered the specials that are on the board and what I was served was nothing close to what I ordered. On this particular occasion I ordered the chicken and green bean stir fry over rice. I got a bland version of chicken with vegetables over rice. When I brought this up to the waiter he kindly went to the kitchen to get me green beans, even though I didn't ask him to,. When he returned to my table he handed me a small plate with green beans on it and said here you go. I grab the plate and on it were frozen green beans. He apologized and stated that he wasn't sure the cook knew what he said. Either way, if I could tell the green beans or Frozen I don't know how he didn't. The one thing I will say is that I am never surprised that the food is terrible or my order...
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