Target — Local services in Fresno

Very bad customer service, I didn't see that sign where it say 15 item or less. I didn't see the self check out associated there either. there were only two register that was open. there was line so I decided to go the self check out, maybe save the cashier a break. When I was about to be finish, the self check out associate appear. Just to me and my younger brother. interrupting our conversation and didn't say excuse me or I am sorry to tell you that self check is only 15 item. Will I told him, that I didn't see that sign, where did they put it. Will I came from the right sides, you guys put on the left side. I didn't see it, I was focusing on checking out. I asked him to call an assistant or a supervisor, he refuse to call either of them. I have to walk to the customer servicer desk in order to call an assistant manger. The guy was name Martin, he didn’t identify who he is at first. I was trying to explain, that maybe the should move the 15 item or less sign to the right where customer. Instead of saying I am sorry you didn’t see the sign, we could make a sign bigger or another one on the right side where people can see it. Also the self checkout associate should have been there the whole time help and redirected customer. I didn’t even finish and the a hole, taunting me by moving the sign inches by inches. I asked why are you taunting me like that. You trying to make me look dumb, I told him that is very un professional. I told him I wanted a store manger or another assistance manger. Martin came back and told me that he was the store manger, I said are you kidding me. First your self checkout associated lie that he was there the whole time and now you. He dear to call the cop on me, wow. First it was your associate and now you. Martin and the self check out needs a better customer service. It shame, I won’t come to this target, I always knew this was a bad store but I just never had any bad experience. My item was only 16 item, one more item the little rule. They could had let me pass and not make any big deal out of it. One more item, really. To argue for 16 item versus 15 time and beside there just us and one more customer. Is not like is pact at the self check out. I do hope corporate can correct this. I guess I was right, Martin is a team leader and not the store Manger. come man, you could at least give the store manger name so I can call him, instead. Martin refuse it and he was gonna call the cops on me because I got 16 item instead of 15 item at the self check out. What happen if I was to get a vendor's drink. Is still gonna be 16 item. come one man, this store is a joke. Making a big deal out of 16 item vs 15 item. If that is the case an advise that, don't put your vendor stuff at the front end then or put gums there. Make...

Customer service team is a joke. Your team members at this location behind your register at 6:50 - 7:11 p.m. is not a great face for your business. Respectively there are bad customers and good customers at CS lines during holiday. They shouldn't have decided to play the dumb/rude role of the "sorry sir" and "we can't" because of our companies policy. I'm a Target credit card holder, I just purchased a exact game title at the Blackstone location that was on clearance. In all chains of events this location had the exact item on clearance for $4 dollars less. I simply presented I just purchased this game 2 days ago at the Blackstone location can I check to see how much I paid because I would rather go this purchase of price. Of course first defensive response from representative "I can't", congrats Target for your corprate level training of telling a well qualified paying customer, card holder who would love to report to the off duty GM or DM for this Target CSR team for making Target look foolish. I'm sorry I presented the truth, only requested to look up my Customer Purchase History for a previous purchase on my Red Card. So in this unsettling experience I bought the exact lesser copy at the location just to see if I can see how much a paid for the previous transaction 2 days ago. "We can't" you have to have the item present. Hello? Is this not the exact UPC barcode and Target generated item number. Granted CSR had to pull forth his lead/supervisor. She presents the exact same thing....shortly after higher pitch tone of voice seeing I'm not moving until I find the solution of checking something so simplict to not even require to have me purchase twice. She finds it. Granted leads or management can find sku, item, upc movement on systems in all major retailers howcome me of all individuals who just so happen had to stop by at this lesser deemed Target to experience very unpleasant, and unprofessional customer service. So after finding the transactions she finds I paid the higher price at that location. I asked may I have the receipt duplicate copy. "Nope" a unexpected response towards the purchaser, cardholder, and person who just presented thier ID to your team. If confidentiality is so strict why tell the purchaser how much I paid at the other location. I would really love to say more but I cant due to the fact I cardholder, purchaser, now has to go back to my location to return both item purchased at now two separate locations, along with having a worthy Target store location to now have to retrieve a simple task that could have been performed professionally. All because I as a customer who was shut down due to a troubled minded employee. Thank you. By the...

If I can put zero star I would do it because I’ve had the most embarrassing experience at this Target at Shields and First. While we were walking out of the store around 10:25 AM, a security randomly stopped us and pulled my friend aside. The security told us that he specifically needed to talk to her only. He discussed with her that they witnessed her stealing something. They said they “were certain” that she had stolen something and put it in her purse. She took out all of the stuff in her bag and there was no stolen item. After that we asked if we can see the footage of where she had put something in her bag. They said that we couldn’t see the footage. The security said he was told through his headset that their AP witnessed my friend steal something. They were not being specific whatsoever. The security was being very cocky that she had stolen something. Also the security was being rude the whole time. While we questioned him, he kept giving everyone rude looks. We asked if we can talk to their AP but he said no and continued to give us attitude. We were upset that this had to happen to us out of all days. We didn’t get any apologies or anything. The security also told one of my friends who had questioned him that quote on quote “you can’t win this.” Like what is that supposed to mean? We had called the store manager and he didn’t say much besides he would talk to the security guy about it. The store manager himself said he couldn’t show us the footage because they have “different policies” than other stores. I know that other stores like Walmart would pull you aside and show you actual footage of us. He apologized for the incessant but said it like he didn’t care. If anything, I would never go to this Target again. Like I had said in the beginning, this was the most embarrassing experience for us. They’ve given themselves a bad reputation for our eyes now. Never again will I visit this careless Target. They were very unprofessional throughout the whole situation. Again, this was the Target at...