Target — Local services in Frisco

I am rating a particular employee, not the store. I thought of just asking for the manager and giving my spiel, but I thought better of it and decided to let EVERYONE know how absolutely ahh-mazing my experience was at the self check-out line, specifically because of Target employee Diana! Too often we tend to talk about the negative, I say we talk about the positive more. Let's face it, even on a good day there are those of us who sometimes feel like just another cog in the wheel when it comes to customer service. Not with Diana! I was at the store on El Dorado in Frisco yesterday afternoon around 1:15pm, (yes, I need to have my head examined for stopping by Target for only a few non-essential items on Sunday afternoon), when I found myself standing in the self-checkout line, awaiting the next available station. I'm mean come one, I just had a handful of items, how hard can it be to do this myself. Yes, I'll admit it, I was feeling full of myself. So I waited my turn, but not for long. In swoops Diana, letting me know in a cheery voice that #such&such station was ready and waiting and to please be sure to let her know if I needed any assistance. And then it happened, only four items in, the machine tells me I'm not doing it right. Before I could even figure out what I was doing wrong, there she was, out of nowhere, Diana to the rescue! Barely a moment went by, she had me up and scanning to my little hearts desire, I was actually SAD I only had a few items to scan. Diana then proceeded to seemingly float between each station, making certain EVERYONE was being assisted, politely pointing out when a customer "needed some prompting" from the machines, answering questions, etc. It was a breath of fresh air to hear the genuine pleasure in Diana's voice when she thanked a customer for their business and sent us on our way with a "have a nice afternoon!" It was very clear that Diana takes her job seriously, is genuine in her approach and her interactions are truly a refreshing change from the norm we have all come to expect. Having Diana shepherding the entire process for everyone made the lines shorter and the wait time minimal. Diana is a fantastic example of TRUE customer service for Target, we need more...

Disappointing Experience at Self-Checkout – Possible Discrimination Concern

I’m writing to express my disappointment with the service I received at this Frisco location during a recent visit. I was traveling from Washington State and made it a point to visit this store, which I found to be better maintained overall. However, an incident at self-checkout left a very negative impression.

While checking out, my young daughter mistakenly placed an item in the cart that we didn’t intend to purchase. I tried to get assistance from a nearby employee to void the item, but she walked past us without offering any help. Later, when I asked again, she stated that she couldn’t help unless the “help needed” button was pressed, a dismissive response that showed a lack of basic customer service and empathy.

What troubled me even more was the sense that we were being treated differently. My wife was wearing a headscarf due to her religious beliefs, and I couldn’t help but feel that her appearance might have contributed to the lack of support or courtesy we received.

Whether this was due to inadequate training, poor attitude, or something more concerning like discrimination, the experience was upsetting. I hope this feedback is taken seriously so others aren’t made to feel unwelcome or ignored, especially in a store that typically sets a high standard for inclusivity and service.

Thank you for your time and attention to...

As a whole, I like Target. Like many women, I am (a small part, but still a part) of why Target remains in business. Though we can discuss Target’s women’s clothing buyer in a separate review. 😉 Unfortunately, this specific Target location leaves something to be desired in the customer service area. I would drive the extra miles to the Target in my old town if I could, that is how disappointing this Target is… I can elaborate, if needed, but my advice is to find another location if possible or go across the street to Market Street where you are guaranteed to always be treated like a person. Plus, this Target seems to always be sold out of something I really need and I have to go somewhere else anyway. If someone from this Target is reading this, here is my advice… first, always apologize to the customer if there is an issue because that starts the encounter off on the right foot. Remember, the people with issues have spent their hard earned money and deserve for the issue to be corrected. Never treat a customer as though they are being dishonest and, for the love of Pete, have someone answer the customer service phone… at least sometimes. I have never had a customer service phone call answered at that Target. Not once. Not that I call a lot, but have had to call enough that, at some point, at least one call should have been answered. Do your best until you know better and...