I placed an order on June 22, 2025āalmost two months agoāand Iām still waiting. Nowhere did it say this was a pre-order, or I never would have purchased. Since then, Iāve chased them through their website, email, and Facebook Messenger, only to be fed the same empty line: āItās shipping this week.ā Week after weekānothing.
When I finally pushed hard enough, they offered a refund. The moment I accepted, they went silent. No refund. No product. Just excuses and disappearing acts.
I love supporting small businesses, but this one has zero respect for customersā time or money. Their lack of honesty and accountability is appalling.
Save yourself the headacheādo NOT buy from this boutique.
(And if youāre wondering about all the glowing reviews, look closer. Complaints like mine arenāt...
Ā Ā Ā Read moreStopped by on Saturday because I havenāt been in a while. I just got off work and still had my uniform on, no makeup on, hair pulled back and NO ONE took the time to even say hi. I did get looks and side eyed across the store. I just wanted something to wear on my birthday.
The first time I started shopping there (years ago)I had to go in and speak and ask for help and eventually the ladies warmed up to me and became friendly. I havenāt been in a while and I just donāt have the time or energy to make them...
Ā Ā Ā Read moreI absolutely love The Willow Tree! They have the kindest and most outgoing staff, and they always make everyone feel so welcomed each shopping visit. They have an amazing selection of clothing, shoes, and accessories, and they are always getting in new items. If your size is not available, they always will call the other Willow Tree locations and try and locate your size. They always provide such wonderful customer service, which is one reason I keep going back in to shop. Thank you Willow Tree...
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