The Willow Tree — Local services in Gadsden

I placed an order on June 22, 2025—almost two months ago—and I’m still waiting. Nowhere did it say this was a pre-order, or I never would have purchased. Since then, I’ve chased them through their website, email, and Facebook Messenger, only to be fed the same empty line: “It’s shipping this week.” Week after week—nothing.

When I finally pushed hard enough, they offered a refund. The moment I accepted, they went silent. No refund. No product. Just excuses and disappearing acts.

I love supporting small businesses, but this one has zero respect for customers’ time or money. Their lack of honesty and accountability is appalling.

Save yourself the headache—do NOT buy from this boutique.

(And if you’re wondering about all the glowing reviews, look closer. Complaints like mine aren’t...

Stopped by on Saturday because I haven’t been in a while. I just got off work and still had my uniform on, no makeup on, hair pulled back and NO ONE took the time to even say hi. I did get looks and side eyed across the store. I just wanted something to wear on my birthday.

The first time I started shopping there (years ago)I had to go in and speak and ask for help and eventually the ladies warmed up to me and became friendly. I haven’t been in a while and I just don’t have the time or energy to make them...

I absolutely love The Willow Tree! They have the kindest and most outgoing staff, and they always make everyone feel so welcomed each shopping visit. They have an amazing selection of clothing, shoes, and accessories, and they are always getting in new items. If your size is not available, they always will call the other Willow Tree locations and try and locate your size. They always provide such wonderful customer service, which is one reason I keep going back in to shop. Thank you Willow Tree...