Burlington — Local services in Gainesville

On the day before Easter I purchased many items including two Easter dresses for my 4yr old. The cashier, DID NOT GIVE ME the BAG that contained my child’s dresses! I did not notice until after they had closed, as I had other errands to run. I AM LIVID! My daughter is crushed! They will be closed on Easter, along with most stores. I have never been so angry! Had they spent more time focused on customer service rather than trying to rush people out of the store, maybe I would have received ALL of my paid for items! Someone could have had the decency to contact me regarding my items! After I had just left a phone Number for returns! And my email address for my receipt. Monday Morning I WILL BE THERE SHARP! My receipt says Tondalaya was the cashier, however she was not, she let someone else use her register! Due to her trying to assist a customer that was NOT asked if they were apart of the rewards program prior to closing out their transaction! That customer was upset, due to having to re scan her items or return the items to her store in Jacksonville! The customer service...

I have been a regular customer of Burlington for a long time and today, even though I was not feeling well, I spent a lot of time doing my Christmas shopping , around 3 hours, since it was my only day off this week, but I had to pick up my son from school, and I respectfully asked the manager to please put my cart aside for half an hour to return and pay for it, it was a very big purchase and I spent a lot of time to do it so I could have gifts for my family and friends for Christmas, but the Manager flatly refused, he said he had no space, please, a store as big as Burlington, I found it in very bad taste that he did not do me the favor of keeping my shopping cart for only half an hour, what a bad customer service, I know you are selling a lot on this date but during the whole year I have also been buying from you because I am from the neighborhood, please review your customer service policies because it is not just selling and that's...

Don't try to return anything to this store, the store Manager Salita G. racially profiles customers. I tried to return an item that was obviously poorly made. She accused me of buying an item just to use it and then return it for the money. She tried to belittle me in front of other customers and staff because the tag was still on the item. I even had the receipt! I explained to her that I had only purchased the item less than 3 weeks ago and it had tore up. I guess she thinks because I'm black I just buy stuff to return it for the money. The store has a 30 day refund policy that states " if for any reason you are not satisfied with your purchase, just bring it back within 30 days with your receipt." I don't understand what the problem was but, she made me go thru hell and high water to get my money back. Don't shop here because if a product malfunctions Manager Salita G. won't give you...