I was really hoping to be blown away by the new ownership and management. I gave my review an extra star because ALL of the staff were very friendly and professional, from the moment we were greeted by the game room associate as we entered to the end of our visit, the staff here were great.
We visited last night from 5:30 to 8:30 (on Thursday before the New Years holiday weekend), it was very busy and there was a large group having a company party at the same time, so I am willing to give the staff some benefit of the doubt in the diner service I will be describing, however the lacking maintenance and quality of the lane equipment can't be explained by the how busy it was that evening.
Our pin machine (lane 12) kept jamming and regularly didn't recognize which pins were knocked down (awarding a spare when one had not been bowled, or not registering the pins dropped after a ball had been thrown on a second throw). The scoring panel was almost unusable as some buttons were inoperable, so fixing the scoring errors was frustratingly difficult. The lane to the right of us (lane 13) continually had issues with their pin machine knocking pins over when setting up for a new bowler, and the lane to the left (lane 11) had issues with their ball not being returned every few throws with a lighter ball their child was using.
Diner: We initially were waiting for a lane to become available, so we went into the bar area to order food while we waited. Bar staff were very friendly and the area was very clean and comfortable. The diner's menu was surprisingly large with burgers, sandwiches, pizzas, shareables, and drinks. Much better than other traditional bowling alleys. We placed our order for our party of 6 at ~5:45, and a few minutes later were assigned a lane.
About 10 minutes later the first part of our food order arrived: loaded fries. These were phenomenal and everyone l liked them, highly recommend.
After an hour, I asked about the rest of our food. They were just then putting our burgers and Philly cheese steak on the grill at that time and we were told the pizzas we ordered were delayed because they needed to make more dough. No big deal, we were bowling and having fun, so no harm in a delay.
20 minutes later the burger, and Philly came out. The philly was good, the burger was so overcooked it was essentially a meat cracker. We were still missing a club sandwich and the pizzas we had ordered. The club arrived about 10 minutes later and was a grilled cheese sandwich with turkey rather than a club sandwich with lettuce tomato and mayo that the menu described.
At the 2 hour mark since we had placed our order, and as we packed up from finishing bowling, our pizzas were finally done...the cheese pizza was decent, the supreme pizza was either not cooked all the way or was missing a key ingredient in the dough. We took it home and finished cooking it, but the dough was still rubbery.
We will try again in the future believing this visit to be a fluke, and wanting to support local businesses, but we are hoping the new owners invest in fixing/updating their alley equipment, and the new management irons our the kinks in their diner operations.
Overall, the alley was clean, well lit, and played great music at a level that still enabled conversation.
Kudos to the personnel team for finding such great staff at this time where it seems...
   Read moreI've come here twice now. On one visit I went bowling and the next time I played laser tag. Overall, the experience was decent. The bowling was nothing special and the bowling staff was less than hospitable. However, they do have a decent sized game room with a variety of games to play.
Overall, I like their laser tag course and the rates are some of the best rates I've seen around. However, there are a few major issues with their laser tag course. First, they put these flashing targets on the wall to help you earn points, but I'm not a fan of these because it feels like it tags away from the main principle of the game which is to tag other players. Maybe this feature is to help smaller kids earn points easily, but I still don't like it. My second problem is the upstairs area. To get upstairs, you have to go up a very long ramp with a small (maybe 3ft) wall that leaves you completely vulnerable to anyone upstairs as you go up or down the ramp. This negatively impacts the gameplay because you should be able to strategically traverse most of the course without getting hit. For example, one game that I played, there were two adult snipers covering both ramps. Which meant if you even considered going near the ramp, they could get you out 2-3 times before you even made it to the top (even if running which you're not supposed to do). A better way to build the course would be to add additional entrances and exits to the top floor with shorter ramps or higher ramp walls to allow you to duck and avoid being hit.
Like I said, overall, I still had fun, but I think the owners have some room for improvements to optimize the gameplay experience...
   Read moreThe bowling portion is old so the lanes are clearly uneven and half the bowling balls have a flat side, which isn't that big of an issue except for the fact that almost ALL of the employees are rude and unprofessional. We took my nieces and nephews so there were 5 little kids with 2 adults, when we got done and we put our shoes on the counter one of the kids dinged the bell, of course we know how kids are so they all ran over to ding the bell, about 3 songs in the lady behind the counter snapped "stop ringing the bell!" This is the same lady that the whole time we were bowling she was on the phone cussing and yelling about something right behind where we were bowling with kids. And when one of the balls got stuck in the middle she got upset over it And yelled for another employee to fix it. And the last time we came ot took 30 minutes to get a labs and start because the same woman sat and talked to someone else about gossip and when we asked if we could get a labs she said "give me one minute" and went back to talking gossip. We then went to the arcade portion and weren't in there for 5 minutes and another employee proceeded to tell across the room at someone's else's toddlers for pushing the buttons on the game too hard, then when my niece walked over to the same game started yelling "what did I just say" before my niece even touched the game. I told the employee that it wasn't our kids hitting the games it was the other persons kids and she just said well they all look the same to me and we don't want our machines broken. Horrible...
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