Farmers Home Furniture | Gainesville, GA — Local services in Gainesville

Purchased sofa and recliner on 12/22/19. Floor recliner was ripped and sofa different color so they ordered replacements. Sales lady said would receive in 2 weeks. So almost 6 weeks and numerous phone calls that were not returned later....no sofa but chair was there. They still have no idea when sofa will arrive. I picked up recliner today (in box. Didn't remove since I hauled in back of pickup). When I opened box-wrong recliner, wrong color. Called store. They said they will have manager call me. I'm not holding my breath! I will update when I can get a response. It's now February 25. Called store yesterday; told me they have our correct recliner there but still have not received our sofa. Said it might be there Friday (last shipment of Feburary). Update: finally gave us our money back first of March, still had no idea where sofa was. Manager wasn't available so finance lady filled out papers for us to sign. Told us they would come pick up the recliner that I picked up that was wrong one within a week. Didn't call or show up so since we had no room for it we gave it away first of April. So now on April 20, they call and ask to pick up chair????????? Said they will pursue cost of chair since we didn't bring it back%@#^&! Told them "go for it"...

The sales person was great except at the end of the process. I presented her with a coupon I received in the mail with the name of another salesperson name which I did not see before until I presented her with the coupon. Her attitude change from being nice to dry, she went to the counter to talk to the other salesperson and the manager and from where we were sitting I could hear them arguing about the coupon. She came back to us and told that they were honoring the coupon but she and the other salesperson continued arguing behind us about the sale, coupon, etc. We sing the contract and left. They delivered our bedroom set and one piece was broken and one screw was to lose on the furniture. I called them and set up an appointment for some to come to my house to pick up and to take a look at the pieces, the appointment was at 8:30am, I changed my schedule so I could be home to meet the manager. The manager showed up late, making me late to work. No one bother to call me to let me know he was running late, at this point I’m done with buying from Farmer’s. My time is important just like theirs and I just feel like they did not care...

My review actually is a -10 the staff didn't know what they were doing the furniture I bought was just horrible. The sectional started falling apart within 3 months with no help from the company to fix it. I found out that I had signed on for disability insurance which was not explain to me or talked about whatsoever when I sign the contract for their horrible in-house financing. I use their in-house financing and got behind a couple of payments because of a injury. after many threatening phone calls I found out that I actually had signed off on disability insurance of course it was no longer any good because I was behind on my payment. To top that the finance manager actually hung up on me twice was totally rude and unprofessional please beware of these people the furnitures crummy the staff is horrible and the finance people are just a real royal pain. Not to mention that the insurance was just added on in my payment and it was not discussed with me for a second during the sale of the furniture. They were so happy to get my business but don't get behind a payment with these guys their roof plus go...