Giant Eagle Supermarket — Local services in Garfield Heights

My Experience.

1.) I arrived 04/22/2020 at 8:01 am. for curbside pickup. My pickup time in my confirmation email was 8:00am to 8:30am.

2.) I called the telephone number as instructed by the sign in front of me in the slot that I pulled into. The person answering the phone asked for my last name to which I responded “Lee”. She then asked me again what my last name was. I responded “Lee L-E-E” after a few moments she asked me my last name was, I responded very slowly, “LEE, you know, like the famous Civil War General Robert E. Lee” and after a few moments, she asked for my last name and confirmation number, so I gave her that and she put me on hold. At 8:06am a male voice came on the line and asked me, What is your last name? “LEE” I answered and he then kept saying to himself hold on a minute, hold on a minute, hold on a minute, What was your last name? LEE! Please Hold. At 8:07am a different female voice came on the line and asked me what my last name was, so I said “I have Obsessive Compulsive Disorder and I already gave my last name 6 times over the past ten minutes and if I have to repeat it one more time, i am going to lose it and it will not be pretty. (Very slowly) my last name is Lee. OK Mr Lee, we have your order, and what slot are you in? Slot 36. We’ll be right out.

3.) I ordered $212 worth of groceries but only received $141 of my order which means 1/3 of it was missing. I guess they figured I didnt need the butter, pork chops and chicken I ordered and some other miscellaneous grocery items. Add to that, some of the items I did order were smaller size than what I ordered.

Overall, my impressions are that the staff answering the phones are unorganized and don’t know how to count past the number 5, and do not know the entire alphabet. Probably the same for the people filling the orders.

4.) I probably will not utilize this...

Went here because I wanted more of a selection. Out of all of the stores in Garfield Hts, The Eagle has more options than their competitors. You will pay a dime or two extra, but in the end it will be worth it.

I like Marc's for their great prices. I like Dave's because, well... who doesn't like Dave's?🤷‍♂️. But Giant Eagle is the only 1 out of the 3 who have Graeter"s ice cream. Not only that, they have all of the newest Magnum ice cream bars,! Lady Gaga Oreos, Mike's Killer bread! I can go on for longer but you get the point!

I love to cook, so I come here to see what I dont know is out yet, and they are the only store in Garfield that has a 72oz. bag of Lucky Charms.( not pictured). And that was right next to the 72oz of Cinammon Toast Crunch. If you want it, better hurry up. I heard supplies were limited!

Check out what I got. Beefless burgers went hard! Just the right texture. Cauliflower rings were hittin on another level. Especially if you got a nice yum yum dip to go with. And you already know what that Graeters was talkin bout!!(Butter Pecan).

I know folks on a budget now more than ever, including myself, but when doing you shopping at least stop in to get something the other 2 might not have like chicken stuffing stuffed chicken breast🤯. I make it a happen to actually shop at and support....

This location consistently has lines back up into the isles with very little help throughout the store. No one ever apologizes for the long lines, as the cashiers are so used to being worked hard with a little thank you from store management. When I have asked about the lines before, three different cashiers say that if they talk about it they fear they will be fired. Way to go Giant Eagle, spreading fear in your ranks. The deli counter is generally served by only person, with 10+ folks in line during busy times. I have complained to the "manager on duty" and the "store manager" about the deli twice and while standing in line (I called the main store phone number to get them to come over) I was told that they would help if they were trained to cut meat. Instead they stood there and either intimidated the lady behind the counter or told her to speed up. The manager on duty told me that they purposely leave the deli short staffed push people to select items from the meat and cheese that has been pre-packaged. In the end, I will give kudos to the pharmacy, who is always staffed and willing to help. Hire more people to match the traffic and high costs, as I can go to Trader Joe's or Aldi and walk out with a bill that is 60% to 75% of what I pay...