Verizon — Local services in Garfield Township

Im out over 450$$ because of this lying salesman. I went to the Traverse City Verizon store. A store associate named Robin said Id walk out of the store paying less then 100$.. After asking SEVERAL times of asking very specific questions about what I would pay. He was heard by other customers saying "Im gonna try having you walk out of here paying less then 100$ today. As he is saying it he also is WRITING DOWN it on the quote, me and my friend will get phones, screen protectors and bumps these things are included and yet I cant do 100$ I can do 189$. For 189$ you BOTH will have a phone with screen protectors and bump guards. WHAT A LIE! He ran my card for 187 dollars and then ran it AGAIN for 264 while saying he was only running it for 187. So though he said he was running it for 187 he ran it twice and the second time was 264$. Though he wrote down and said screen/bump gaurds were included he secretly charged me and didnt expect me to check my bank account after walking out the store. He then wouldnt give me a reciept for the second charge saying he put 2 receipts in the bag though I only had one reciept. I had to pull out my phone and show him the pending charges on my bank. So not only did Robin lie about my card HE STOLE an extra $60 for screen/bump protectors! Then when I returned everything and demanded my money back they kept "70$ as a restocking fee" and STILL HAVE NOT gave me back my $187 or the 264$!!! They stole from my debit card and then they stole the money they shouldnt have ever taken. He even wrote what he was charging me down on a paper I still have! THIS IS ILLEGAL. If you run my card for more then you say you areand lie about it then you should be arrested and lose your job. The salesman Robin wouldnt answer for what he did and the other solutions manager said it was my fault and still continued trying to make me keep the phones though my money was STOLEN and the continued saying it was my fault for Robin charging my card a total of 451$! They ruined Christmas and stole my Christmas money so now I cant buy Christmas gifts for my family! After Corporate caught wind of this on Facebook they were appalled at the solutions manager and Robins behavior. Verizon should step up and FIX THIS. As of this writing I have not seen a dime and WILL CONTINUE SHARING my experience of what this man and thenother solutions managers at Verizon has did. Corporate Verizon also apologized for this stores actions including hanging up on me 10x Christmas Eve Morning, lying solutions salemans and selling goods under false pretenses! Before being hung up on the 8th time I finally had a chance to speak to Robin, he even admitted to lying and being wrong yet I still dont have the money in my account. This man should be arrested for stealing peoples money. How many other people did he over charge and they didnt realize it? Im seeking a lawyer and legal help for the LARCENY and lies commited.

I told you on the phone Robin how low of a man you must be to do this to a family on Christmas. How low you must go to steal money we saved for months and you just steal it and think its ok to ruin my family's Christmas. I told you on the phone that I would find your picture and WARN everyone of what you are capable of. I will share your image untill you publicly apologize and there is 451$ in my bank account you ripped off with lies.

They INSTANTLY took the money. The man admitted to lying yet Verizon keeps telling me I gotta wait!. They should contact my family and explain why there isnt anything under the...

Woke up one morning to find my phone had finally and completely bit the dust. My husband went to their location immediately after work that same day to try and purchase one. I'm 9 months pregnant and due any day- he was worried about me not being able to contact anyone in the event that something happened. Before he got to the door, he was stopped by a worker and informed that, because of covid, they weren't allowing customers in the store. That my husband could order the phone online and if it was something they had in stock, it would be ready in a couple hours or they would have it shipped within a couple days. My husband asked if he got one in stock, if it could still be ready that day (it was super close to closing time so not cool of us). He explained that my phone had died, was due to give birth any day, and had no way to contact anyone if I went into labor. The worker asked him to wait, went inside and worked some magic, and then came out to let my husband in the store. They were super friendly, nice, and polite about the situation and didn't make him feel a bother whatsoever. That they went above and beyond given our situation was outstanding and completely unexpected. Definitely made what could have been a stressful couple days into...

I used to like them, but they aren't open anymore in Cadillac and I have serious issues that need taken care of. Yes, I can get a hold of customer service via phone or online to chat with a customer service rep and yes, I've done both with absolutely nothing of my problem being resolved. I need the sales team who sold me my devices, available to me to solve my issues. I am frustrated and have an $1100 phone that I purchased through Verizon, at my local cadillac store, sitting on a shelf collecting dust because I can not use it. Why can't I use it? I have no idea, and neither does a virtual customer service representative behind a computer screen or somewhere in a telephone wire. I need a real live person and I'm even more frustrated, that after the $1100 purchase and continuing, billed monthly, service I can not use that im going to have to drive to another store in another city to fix a problem that isn't even on me. I get the Covid thing, but all the other phone companies in Cadillac are open so....and if Verizon needs employees to run the Cadillac store, hey im available and this is crazy but you know my number so...