El Rancho Supermercado — Local services in Garland

The customer service at this location is horrible. It's like the employees devalue you if they perceive you NOT to be of Hispanic origin. The cashier did not speak English and didn't tell me yet when front end mgr. Arrived to see what I was requesting, she continued to insinuate that I couldn't read the ad posting as a store representative on the floor told me that they were substituting another water brand. The front end clerk seemed to become annoyed when I asked her if the male who stated this to me didn't speak English either. I requested to speak to a store mgr. At this time she left the front area on what I assumed was to tell store mgr. That I wanted to speak with them. I waited for 12 min and 49 sec. before a Mgr. Arrived. The employees also seem to take for granted that if you don't look like them, you don't speak Spanish. Not until the 8 min. mark did the front end Mgr. Make a loud speaker call requesting a store mgr, in Spanish might I add. The store mgr, Isabel finally arrived. When she did, rather than coming to speak with me as I'd already waited over 12 min., she went to front end Mgr to allow her to give her "story". I asked Isabel if she thought this was professional in which she replied she wanted to hear what my issue was. I told her that I'd already waited long enough and that her front mgr. would no doubt be there after I'd left. I told Isabel that there was no point in speaking with her now because she had already shown impartiality and requested to speak with a GM. Isabel told me that she could not give out his number, only his name-Carlos. I requested the corporate office no. And left store. I sat in parking lot crying after the way I'd just been treated. As I sat there, Isabel emerged outside of the door on her cell phone doing what I would bet the farm on: calling Carlos to try to beat the story of the unprofessional behavior of her and the front end Mgr. When el rancho puts a sign on their door stating "Mexicans or Spanish speakers only" I will stop shopping their stores. And then I will call LULAC and NAACP Dallas chapters to demand justice. They must do better by consumers paying...

Beware!!! My brother went in to purchase things for our mom when my mom checked her account it said she spent $50 more than she did she called and spoke to manager and they told her they would review the tapes and said my brother didn’t finish the transaction and the person behind him must’ve put the cash back option and got the $50 cash back!! I have worked in retail for several years and I know in order to proceed with a new transaction the current one has to be completed let’s say if that had happened why on earth would you give the cash back to a completely different customer??? Be careful when going to this location they have thieves working there. They did in fact give my mom back the $50 but it’s the thought that the cashier thought because my brother has a disability they could get over and take the money that doesn’t...

I think the only thing I like is that it's close to home & some employees are nice. I don't like that there isn't enough parking outside The traffic in the parking is horrible & people are rude & don't move or drive by to fast. Some don't yeild for pedistrians. Rude! (So watch your kids) The store is very small & crowded inside. A lot of times they don't have what I came for. Sometimes the fruit & veggies are fresh but I've also seen other times that they are not so fresh. They don't have much of a wide selection of pan de dulce. They have some already prepared food at the back. It's pretty ok good, but kinda pricey for the size. I don't really like the constant fast crowded hustle of this place. This is why I don't go...